DOA/RMA module is a tool used for managing product returns and communication between administrators and customers during the process. This out of the box module can cover all business processes connected with DOA/RMA and can be easily configured and extended to meet specific website owner tasks and requirements. It is possible to
customize DOA/RMA module through settings without additional coding
Manage returning time and assign replacement order statuses with DOA/RMA module
. Administrators can manage the maximum time for returning a product and assign required order status for replacement orders, through DOA/RMA configuration.
To meet their business requirements, website owners can
rename request statuses and create product return reasons using DOA/RMA module
From the customer's perspective, the return process is easy and seamless. They can
submit requests, choose return reasons and products with DOA/RMA module
. It means that customers can submit a return request while viewing a shipped order from their account, choose a return reason, indicate if a product needs to be returned or replaced, write a note, and attach supporting documents.
Use automatic notifications for return requests using DOA/RMA module
. Once a customer submits a return request, administrators are automatically notified. They can
reply, print requests, or update delivery data using DOA/RMA module
This module offers multiple return options. Administrators can
refuse returns, return cost as bonus, credit, or money using DOA/RMA module
. It is also possible to
make replacements or indicate no need for return with DOA/RMA module
After a return request is processed, customers are notified, and corresponding orders are updated. If necessary, administrators can
restock products and submit replacement orders using DOA/RMA module
This module is used both in the backend and on the front end. In the backend it is available under the Orders/Customers/RMA and Communication tabs, on the front end it is available in a customer’s account under the Return request and Returns history link or while viewing a shipped order.
Widgets and pages:
Invoice page has 2 widgets - RMA products and RMA document data. Account page has 2 widgets as well - Print return button and RMA return history. The Order invoice page has an RMA document.