Managing Recovery Cart

From osCommerce Wiki
Jump to navigation Jump to search

This functionality is used to remind the customer who put some products in his shopping cart but never completed the purchase that he can still do it. To encourage him to purchase these products, you can set up the system that will send him emails including the images of the products he wanted to purchase, as well as different coupons to get the extra discounts for this purchase.

To start working with recovery carts, access the admin area of your website, then move to the App Shop and Store tabs. Find the Recover Shopping Cart module using Quick search, and install it on your website.  

1 RSC App Shop.png

Once installed, go to the Modules and Extensions tabs. Select Recover Shopping Cart from the Extension Modules list and click the Edit button

to work with Recover Shopping Cart and Platform settings and options.

1334 Extension modules list.jpg

For your convenience each setting is followed by its short description.

1335 Settings 1.jpg
1336 Settings 2.jpg
1337 Settings 3.jpg

In the Platform settings section you can select the required sales channel by clicking on its tab, set up email delivery intervals from drop down lists for 3 emails and choose available coupons from drop down lists for each email (if you choose Not to send any coupons, leave Select coupon option as is).

To make a coupon available in the coupon drop down lists, click on the Marketing tools, Coupons and Coupon Admin tabs. Then click on the required coupon and on the Edit button.

Under the Main details tab you can switch on/off Coupon for Recovery Cart.

To edit the recovery cart emails, click on the Design and CMS and E-mail templates tabs.

Under the required template group click on the appropriate template and then on the Edit button.

Use Quick Search to find the template you need.

Choose the required front end by clicking on its tab, select the required design template from the drop down list, choose between the required format by clicking on the tabs and edit the required fields.

Once Cron module is available for download in the App Shop you will be able to download it and set up/edit the corresponding cron for the recovery cart. Click on Settings and Cron manager tabs, on Recovery Cart and then on Edit button or click on Create new job button.

Fill in the fields with the required values.

Note: Make sure you install the following command on your server as well (2****/usr/bin/wget https://..../shopping-cart/recovery-cart-O/dev/null)

Click on the Marketing tools and Recover Shopping Cart tabs. Here you can see the information about the clients’ shopping carts as well as mark as contacted and mark as worked out by clicking on the corresponding buttons. You can also click on the Legend, Create new order, Convert to order, Send coupon, Send Additional PS Message and Note buttons to take further actions on a shopping cart.