Managing Support System

Much of the success of an online business depends on the ability to provide effective customer support while maintaining customer satisfaction and loyalty. Fortunately, with the right tools and strategies in place, managing your support system can be a breeze.

Accessing Your Support System

To get started, head over to the admin area of your website and navigate to the App Shop and Store tabs. Here, you'll find the Support System module version 1.0.2.

A quick search should make locating it a cinch. Once found, simply install it on your website.

 

                         

 

 

Configuring Module Settings

With the Support System module installed, it's time to customize its settings to suit your needs. Navigate to the Modules and Extensions tabs, where you can easily manage the module's settings. Clicking the Edit button allows you to toggle the module on or off, set the length of limited text in previews, enable or disable video iframes in previews, and choose whether topics should open in a new window.

 

Working with FAQ Topics

Now that your Support System module is configured, it's time to dive into managing FAQ topics. Head over to the Products/Catalogue and Support System tabs to get started. To create a new topic, simply click the New Topic button.

 

                        

 

 

On the new topic editing page, you have a wealth of options at your fingertips. You can select products and sales channels, create SEO-friendly page names, titles, and texts using various text editing options, and even assign videos to FAQ topics. Don't forget to create meta page titles and descriptions to enhance search engine visibility and improve user experience.

By utilizing the Support System module and following these simple steps for creating and configuring FAQ topics, you can streamline your support process and ensure your customers receive the help they need when they need it. Start delivering top-notch support and increasing customer satisfaction across the board today.

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