Support
Free and commercial support is available to help you at every stage of your online business.
Partners
We partner with experts around the world who focus on providing the best services to customers. From code development, template designers, and hosting providers, our partners have you covered for the everyday operations of your online business.
Support Tickets
Submit a Support Ticket and we will personally strive to help you further as soon as possible. Support Tickets are private and are directly handled by us with no interim standard responses to quickly solve issues faster.
Support Hours: Monday - Friday, 9am - 6pm CET (that's the official time; support is also likely be provided off hours and on weekends when we are available)
A Community Sponsorship is required to submit Support Tickets, starting from 10 € / Month!
Hire Developers
Our community is full of experts you can hook into and enquire about custom modifications, longer term jobs, and general help.
A free community forum account is required to submit commercial support enquiries.
Forum
Over 1.5 Million postings have been made by over 260,000 community members consisting of store owners, developers, and service providers. Everybody helps each other out to start and improve online stores.
Live Chat
Direct communication with other community members is available in the Live Chat room. You might also find us online as we love to engage with the community! We're indeed human afterall :-)
A free community forum account is required to join the live chat room.