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osCommerce

The e-commerce.

Order not show in the "orders" section


Yoman

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Posted

My customer has confirmed order but hasn't paid. Nevertheless, in the "customers" > "orders" field, there isn't any order. So, I don't know what the customer ordered.

Posted

Hello,

 

I use paypal module only. How can I know customer orders? The customer clicked the confirm order button but hasn't paid via paypal. In the admin page, I can't find the customer's order. What should I do?

 

Help please! :)

Posted

I want to know what items the customers want even they haven't completed the payment process, but there isn't any order record in my admin page.

Posted

Three things that you can do:

 

1. Turn on Auto Return in your PayPal configuration.

 

2. Use the workaround that chfields posted here.

 

3. Replace the PayPal module with the PayPal IPN module.

 

Hth,

Matt

Always back up before making changes.

Posted
Three things that you can do:

 

1. Turn on Auto Return in your PayPal configuration.

 

2. Use the workaround that chfields posted here.

 

3. Replace the PayPal module with the PayPal IPN module.

 

Hth,

Matt

Do you mean I should do these 3 things or do 1 of them?

And, which page I need to put in the auto return url?

Thanks a lot, Matt.

Posted

You can do 1 and 2 together if you like. The auto return should go to checkout_process.php (just edit the checkout_shipping URL to say checkout_process instead).

 

Hth,

Matt

Always back up before making changes.

Posted
You can do 1 and 2 together if you like. The auto return should go to checkout_process.php (just edit the checkout_shipping URL to say checkout_process instead).

 

Hth,

Matt

I've 2 questions.

 

1) I modified the auto return to checkout_process.php in paypal. But, what do you mean "edit the checkout_shipping URL to say checkout_process instead"? Do I modify the checkout_shipping.php file?

 

2) What do you mean "Use the workaround that chfields posted here."?

Posted

Install this contribution:

Unsold Cart Report

It will show everything in an unsold cart. This is a very useful mod especially when a paypal customer does not return to the shop.

Posted

The problem with the Unsold Cart Report is that the customer can change the cart after placing the order. As a result, it is not a reliable method to track the orders that PayPal misses. It's designed to allow one to contact a customer who browses but never checks out.

 

The "here" in 2 was a link. chfields posted instructions in that thread to add the product info to the PayPal email.

 

In your *PayPal* profile settings set the Auto Return URL to checkout_process. The whole URL will look like the URL that appears in the browser when you are on the checkout_shipping page: replacing 'shipping' with 'process' in the URL and copy it to the appropriate location in your PayPal account profile.

 

Hth,

Matt

Always back up before making changes.

Posted
Install this contribution:

Unsold Cart Report

It will show everything in an unsold cart. This is a very useful mod especially when a paypal customer does not return to the shop.

Hi Ray,

Do you mean after installed this module, We needn't use the auto return & ipn?

Posted

You can still use the autoreturn along with the paypal mod.

The PayPal IPN is an additional payment module.

Hope this helps.

Always Backup...Backup...Backup

Posted
The problem with the Unsold Cart Report is that the customer can change the cart after placing the order. As a result, it is not a reliable method to track the orders that PayPal misses. It's designed to allow one to contact a customer who browses but never checks out.

 

The "here" in 2 was a link. chfields posted instructions in that thread to add the product info to the PayPal email.

I need time to try & test them. Thanks a lot!

Posted
In your *PayPal* profile settings set the Auto Return URL to checkout_process. The whole URL will look like the URL that appears in the browser when you are on the checkout_shipping page: replacing 'shipping' with 'process' in the URL and copy it to the appropriate location in your PayPal account profile.

Thanks, I did it.

  • 3 weeks later...
Posted

In looking through these threads on PayPal I have seen some say to set PayPal auto run URL to either of the following:

 

checkout_success.php

 

or

 

checkout_process.php

 

Has anyone tried either and seen which one works better as a return URL in finalizing and recording cart sales?

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