Yoman Posted June 25, 2004 Posted June 25, 2004 My customer has confirmed order but hasn't paid. Nevertheless, in the "customers" > "orders" field, there isn't any order. So, I don't know what the customer ordered.
Yoman Posted June 26, 2004 Author Posted June 26, 2004 Hello, I use paypal module only. How can I know customer orders? The customer clicked the confirm order button but hasn't paid via paypal. In the admin page, I can't find the customer's order. What should I do? Help please! :)
batteryrat Posted June 26, 2004 Posted June 26, 2004 has she or he tryed for the second time? Vertical Climb watch me loose grip an plumit!!
Yoman Posted June 26, 2004 Author Posted June 26, 2004 has she or he tryed for the second time? No. If they try 2nd time, what will happen?
Yoman Posted June 26, 2004 Author Posted June 26, 2004 I want to know what items the customers want even they haven't completed the payment process, but there isn't any order record in my admin page.
♥ecartz Posted June 26, 2004 Posted June 26, 2004 Three things that you can do: 1. Turn on Auto Return in your PayPal configuration. 2. Use the workaround that chfields posted here. 3. Replace the PayPal module with the PayPal IPN module. Hth, Matt Always back up before making changes.
Yoman Posted June 27, 2004 Author Posted June 27, 2004 Three things that you can do: 1. Turn on Auto Return in your PayPal configuration. 2. Use the workaround that chfields posted here. 3. Replace the PayPal module with the PayPal IPN module. Hth, Matt Do you mean I should do these 3 things or do 1 of them? And, which page I need to put in the auto return url? Thanks a lot, Matt.
♥ecartz Posted June 27, 2004 Posted June 27, 2004 You can do 1 and 2 together if you like. The auto return should go to checkout_process.php (just edit the checkout_shipping URL to say checkout_process instead). Hth, Matt Always back up before making changes.
Yoman Posted June 27, 2004 Author Posted June 27, 2004 You can do 1 and 2 together if you like. The auto return should go to checkout_process.php (just edit the checkout_shipping URL to say checkout_process instead). Hth, Matt I've 2 questions. 1) I modified the auto return to checkout_process.php in paypal. But, what do you mean "edit the checkout_shipping URL to say checkout_process instead"? Do I modify the checkout_shipping.php file? 2) What do you mean "Use the workaround that chfields posted here."?
Guest Posted June 27, 2004 Posted June 27, 2004 Install this contribution: Unsold Cart Report It will show everything in an unsold cart. This is a very useful mod especially when a paypal customer does not return to the shop.
♥ecartz Posted June 27, 2004 Posted June 27, 2004 The problem with the Unsold Cart Report is that the customer can change the cart after placing the order. As a result, it is not a reliable method to track the orders that PayPal misses. It's designed to allow one to contact a customer who browses but never checks out. The "here" in 2 was a link. chfields posted instructions in that thread to add the product info to the PayPal email. In your *PayPal* profile settings set the Auto Return URL to checkout_process. The whole URL will look like the URL that appears in the browser when you are on the checkout_shipping page: replacing 'shipping' with 'process' in the URL and copy it to the appropriate location in your PayPal account profile. Hth, Matt Always back up before making changes.
Yoman Posted June 27, 2004 Author Posted June 27, 2004 Install this contribution:Unsold Cart Report It will show everything in an unsold cart. This is a very useful mod especially when a paypal customer does not return to the shop. Hi Ray, Do you mean after installed this module, We needn't use the auto return & ipn?
Guest Posted June 27, 2004 Posted June 27, 2004 You can still use the autoreturn along with the paypal mod. The PayPal IPN is an additional payment module. Hope this helps. Always Backup...Backup...Backup
Yoman Posted June 27, 2004 Author Posted June 27, 2004 The problem with the Unsold Cart Report is that the customer can change the cart after placing the order. As a result, it is not a reliable method to track the orders that PayPal misses. It's designed to allow one to contact a customer who browses but never checks out. The "here" in 2 was a link. chfields posted instructions in that thread to add the product info to the PayPal email. I need time to try & test them. Thanks a lot!
Yoman Posted June 27, 2004 Author Posted June 27, 2004 In your *PayPal* profile settings set the Auto Return URL to checkout_process. The whole URL will look like the URL that appears in the browser when you are on the checkout_shipping page: replacing 'shipping' with 'process' in the URL and copy it to the appropriate location in your PayPal account profile. Thanks, I did it.
cvelardi Posted July 17, 2004 Posted July 17, 2004 In looking through these threads on PayPal I have seen some say to set PayPal auto run URL to either of the following: checkout_success.php or checkout_process.php Has anyone tried either and seen which one works better as a return URL in finalizing and recording cart sales?
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