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osCommerce

The e-commerce.

Paypal sales note being recorded


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Posted

Hi, my client just got a paypal order but the sale information wasn't logged in the store.

 

We were able to figure out what the customer wanted because of the goods.

 

However, i'd like to ensure that this doesn't happen again.

 

Which url for my OSC shop do I use in paypal to pass the sale information back into the store?

 

Secondly, where exactly do I put this URL?

Posted

The function you want to activate in Paypal is Auto Return.

 

Select it in Profile --> Website Payment Preferences

 

Auto return should be set to "On", the return url should be "http://www.yoursite.com/catalog/checkout_success.php"

 

(Bear in mind I am a UK account holder, it's possible foreign Paypals are set up differently).

 

It's a great function - I was having around 10% of payements coming through without an order before dusing it - now everything works as it should.

- osCommerce is fun! -
Posted
do I need to enable anything else?

Using something like Recover Cart Sales + Master Password isn't a bad idea for emergency situations where the checkout still fails to be completed.

Posted

I have turned off the PayPal payment module because of this problem. I'm was also having a problem with the shipping not being recorded. Do you know if your PayPal fix would cure that problem as well.

 

Thanks

Posted
Auto return should be set to "On", the return url should be "http://www.yoursite.com/catalog/checkout_success.php"

If I set the return url to another page, such as http://www.yoursite.com/catalog/thankyou.htm, what will happen? I tried to set the auto return to http://www.yoursite.com/catalog/checkout_success.php but there isn't order record in my admin page if the buyer don't complete the paypal payment.

 

I want to know what items the customers want even they haven't completed the payment process.

Posted

I believe there is a contribution called "Recover Cart" that will show you what was in unpurchased carts.

- osCommerce is fun! -
Posted
I believe there is a contribution called "Recover Cart" that will show you what was in unpurchased carts.

Sorry, I don't understand what do you mean?

Posted
Auto return should be set to "On", the return url should be "http://www.yoursite.com/catalog/checkout_success.php"
It would need to be checkout_process.php, not checkout_success.php. checkout_process is what adds the order to the database and sends the order email. checkout_success just tells the customer that their order completed.

 

More suggestions posted in this thread.

 

The problem with Recover Cart Sales is if the user modifies the cart after ordering but before you look, you lose the original order. It is better used in cases where the customer simply browses the site, adds a few items to the cart, and doesn't buy that day. Follow ups can cause the customer to purchase from you, rather than a competitor.

 

Hth,

Matt

Always back up before making changes.

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