emails from OSC site

[wondernet]

In the configuration of OSC I have set the emails for the 'E-Mail Address' and 'E-Mail From' to be the same. I have also specified the 'Send Extra Order Emails To' to a separate email address (different domain even.

 

How, then, are the emails not being sent through to the 'E-Mail Address' when an order is placed, yet the 'Send Extra Order Emails To' email account is getting two copies per order??

[peterr]

Hi,

 

Have you tried sending the emails manually, outside of osCommerce that is ??

 

Peter

[vasttech]

By default order e-mails are not sent to the E-Mail Address. The way to get an e-mail is through the Send Extra E-Mails setting. Now for receiving 2 e-mails, you need to check your mail settings on that mailbox.

[wondernet]

Have you tried sending the emails manually, outside of osCommerce that is ??

Working fine.

[wondernet]

By default order e-mails are not sent to the E-Mail Address. The way to get an e-mail is through the Send Extra E-Mails setting. Now for receiving 2 e-mails, you need to check your mail settings on that mailbox.

Um, I think I just went a bit thick.

 

I thought the process was/is ... user makes order - OSC sends email to user and email to admin. The 'extra' email I thought was for secondary admin email account.

 

If this is wrong, then this still does not explain the 2 emails. The email address the emails are coming to have nothing to do with the website, the domain, the hosting. The only time this email address is/was used is for the secondary email.

 

Can anyone explain what *shoud* be happening, maybe this way we'll find the solution.

[vasttech]

Customer places order, customer receives order e-mail. The store owner does not by default receive an e-mail (yes kinda confusing). Send Extra Order E-Mails allows a store admin to receive order e-mails. You can put multiple addresses in there if you would like.

 

As for the 2 e-mails that has to do with the way your e-mail program is configured. I believe it occurs if you have leave copy of message on server set to true. Or you may have a mail forward setup on your host somewhere.

[wondernet]

Customer places order, customer receives order e-mail. The store owner does not by default receive an e-mail (yes kinda confusing). Send Extra Order E-Mails allows a store admin to receive order e-mails. You can put multiple addresses in there if you would like.

 

As for the 2 e-mails that has to do with the way your e-mail program is configured. I believe it occurs if you have leave copy of message on server set to true. Or you may have a mail forward setup on your host somewhere.

Thanks. I understand the process now, and have ammended so the extra order goes to the administrator of the store.

 

However, this duplicate email being sent to me is worrying. Through testing I thought this was due to my order, my email, and the 'extra' email in the admin section. But now my email is only used as a client order, yet I still get 2 copies. There is nothing in the email config that I can see would cause this (emails are deleted off server once downloaded, no forward exists, etc).

 

I have changed the user account I use for testing to another email address, hosted with a different company, and again downloading through Outlook ... and again I get 2 emails, this time to the new address. Could it be to do with the setup of the 'email options' in the admin/config table?? I have changed to this;

 

E-Mail Transport Method = sendmail   
E-Mail Linefeeds = CRLF   
Use MIME HTML When Sending Emails = false   
Verify E-Mail Addresses Through DNS = false   
Send E-Mails = true

 

It seems that changing the transport method from 'smtp' to 'sendmail' has sorted this ... strange!!!