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Live support pulling in fake calls


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Warning: Host 'cgi1_proxy' is not allowed to connect to this MySQL server in /mnt/web_g/d47/s36/b01f2394/www/store/nfoscomm/catalog/admin/includes/functions/database.php on line 19

Warning: MySQL Connection Failed: Host 'cgi1_proxy' is not allowed to connect to this MySQL server in /mnt/web_g/d47/s36/b01f2394/www/store/nfoscomm/catalog/admin/includes/functions/database.php on line 19
Unable to connect to database server

 

The above is an error that I receive when I make livesupport live. I've tried to figure it out, but I'm starting to run out of ideas. If someone can give me some guidance as to how to figure this out, it would be greatly appreciated!

 

Thanks

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