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osCommerce

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Payment Recieved, but No Order


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Yesterday, I received a PayPal payment from a customer, but did not have an order in my database from him (nor did any notifications go out - either to him or me). I did have an unsold shopping cart for the exact items that he wanted.

 

Has anyone ever experieced this before? I'm using the PayPal module built into MS2, but suspect this could happen to other payment options as well. The customer seems to remember the picture of the package coming up after the order was confirmed, but he can't be sure.

 

Was it something on my end or on his end? I want to be sure that other customers aren't having the same problems with other modules.

John Skurka

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Yesterday, I received a PayPal payment from a customer, but did not have an order in my database from him (nor did any notifications go out - either to him or me). I did have an unsold shopping cart for the exact items that he wanted.

 

Has anyone ever experieced this before? I'm using the PayPal module built into MS2, but suspect this could happen to other payment options as well. The customer seems to remember the picture of the package coming up after the order was confirmed, but he can't be sure.

 

Was it something on my end or on his end? I want to be sure that other customers aren't having the same problems with other modules.

You need to install one of the paypal ipn contributions this is caused by the customer not clicking on the contiue button after paying. I Use this one.

 

Paypal IPN

The Knowledge Base is a wonderful thing.

Do you have a problem? Have you checked out Common Problems?

There are many very useful osC Contributions

Are you having trouble with a installed contribution? Have you checked out the support thread found Here

BACKUP BACKUP BACKUP!!! You did backup, right??

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You need to install one of the paypal ipn contributions this is caused by the customer not clicking on the contiue button after paying. I Use this one.

Do you mean if customer click the contiue button, then no need to use paypal ipn?

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