crusade Posted April 7, 2004 Posted April 7, 2004 Most times everything works fine, but now and then (2 times in the last 3 months), the customer order, pays and payment is accepted.(creditcard through worldpay) but no order is registered in our database! I have read a few posts with such a problem, but this has been on paypal orders. Paypal works fine as far as I know. Anyone have an idea on how to fix this? regards .runar
999 Posted April 7, 2004 Posted April 7, 2004 This has happened several times to me too, but only through PayPal. I would love to find an answer too to save making an excuse when I need to ask the customer what they have ordered!
colins Posted April 7, 2004 Posted April 7, 2004 i cant even get any order in to the processing part after worldpay payment :((
emanresu Posted April 8, 2004 Posted April 8, 2004 This has happened several times to me too, but only through PayPal We have the same problem on the odd occasion and it relates to the customer not completing the checkout process. We've installed the 'Recover Carts' contribution which is great. If we get a payment and no order we can use 'Recover Carts' to see what the customer intended to order. Its not a fix but it saves having to contact the customer to ask Citizen of US Minor Outlying Islands
Guest Posted April 13, 2004 Posted April 13, 2004 I have found this same problem in other forums and have it myself, but am begining to get solution just need a nudge. The problem is when you use a credit card module it sends all the information (and the customers browser) secretly to another site(your processors) and then returns success or failure to oscommerce but thats it. So One the customer is logged out because they left the site, two the order is not recorded because this is traditionaly done after the order not before the processing, and three the item is left in their cart to stay until they remove it. One by installing the autologin contribution this can help by signing the customer back in after they are logged out and returned by your processor. Also make a note on the login.php telling customers if they have been returened their after processing they get an email or sumthing like that and that if they choose the remeber me button it wont happen agian. Two by installing the holdorder contribution the order is logged into admin before processed in a holding area you can then approve after you see one was processed not perfect but not really troublsome. Three would remove the item from their cart and send a confirmation email and redirect them from the processors url to the success page or sumthing but I dont know yet how to do that, basicly it seems everything done after processing needs to be done before and that would solve everything but autologin and would even goback to sending out automatic emails and what not. So thats my suggestion and sumthing i will be working on as well. Thanks let me know if you have any ideas. Especially on how to redirect from a particular url I couldn't find it anywhere.
user99999999 Posted April 13, 2004 Posted April 13, 2004 I think the easiest solution is to copy the confirm order button to the top op the last page in the checkout. Please verify your information and click this button to complete your order --->[Confirm Order] And for paypal you need to use the IPN mod.
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