email settings

[Guest]

:o I am submitting this question after I have been on here since 5 am EDT which has become 13 1/2 hours and I still have no idea how to fix my problem. I searched the forum and found several topics on it but no fixes or explaination as to what I have done wrong. I looked at the wiki help files to no avail. Now for the problem.

 

I have my aliases set up in my ensigm control panel and all is good according to my webhost. I have set up the store settings with the following.

 

store email: [email protected]

email from: [email protected]

send extra order email to: <[email protected]>

 

under credit cards, split email is going to : [email protected]

 

In my ensigm cntrl panel i have the alias "owner" forwarded to my default email as with everything else. I can recceive emails from all email links but not for credit card split email and I get no email informing me of an order being placed.

My customers are not getting order confirmtations or emails sent by me from oscommerce.

 

I would really appreciate it if someone could help me with this problem by either posting here or calling my toll free number and walking me through it.

Thanks for any help I can get.

[Guest]

Hopefully this will help several people out there that are having the same problem. My problem is fixed. after 14 hours of trying to figure this out, i decided that I would have the extra email and the split credit card emails going to my yahoo acct. and low and behold I got all the emails I was supposed to get. Well what happend was that my ISP had turned on their "STRICT DELIVERY" program that blocks common spam and they don't inform their clients so here I was wondering why I was getting the emails before and then all of the sudden I wasn't. Now I know.

 

If you haven't changed any of your settings and this has happened to you, change the extra email addy and split credit card email to a yahoo acct or hotmail and then place an order to see if you get the emails. if you do, switch them back to the right email and call your ISP and tell them to turn off the "strick Delivery" option to your email.

 

I know that AOL has been doing this lately so anyone using AOL should just call them and not even change their settings. Good Luck everyone!! :D Lisa

[Guest]

I suggest that you ask your host to look at his email log files & tell you what they show is happening to your mail. These logs should tell you if mail is leaving your server (osCommerce) OK.

 

Also check with your ISP regarding any spam filtering they are doing.

 

Good Luck,

 

Bob

[Guest]

Thanks Bob,

 

But I was writing my fix while you were writing your response. lol. But thank you very much for trying to help. I give up for tonight. I am pooped and I will sleep better knowing it is fixed. Lisa

[dlsodders]

All of a sudden I am no longer getting emails to my host address.

 

The only thing I have done recently is install the Coupon/Discount mod.

 

Any Ideas?

[peterr]

Hi,

 

You could simply test if any PHP initiated email is working, try this small PHP script:

 

<?php

mail('[email protected]', 'Test', 'Is this working?', "From: [email protected]\nMIME-Version: 1.0");
?>

 

Peter

[dlsodders]

I believed that worked.

 

What I did.

 

Created a file(test.php) using the code you provided, changed the email address's to verify confirmation. As soon as I ran the script I got paged and the email was forwarded.

 

Any reason why its no longer working via oscommerce?

 

At first I thought it was the store settings so I installed a generic database for test (have to work on production environment) Setup the admin to email to my sales@fqdn and nothing. I got the email confirmation via the stored store email address but it didnt forward it when it bounced off my host.

 

Any suggestions?

[Guest]

Well I guess my ISP Strict Delivery was only part of the problem as it still isn't working. I went into OSCDOX forums and found this

http://oscdox.com/index.php?name=PNphpBB2&...iewtopic&t=2153

 

which was the exact same problem I am having and then they had the fix that reads:

 

There were no A records set up for the mail server.

Many sites configure their mail servers to reject mail from hostnames that don't resolve properly, in order to cut down on spam so the headers were being rejected by pop accounts. I put in proper records and VOILA... the emails sent! (actually, they always sent, they just never arrived)

 

I have no idea what this means so I sent an email to my cousin and this is what he sent back:

 

What it sounds like to me, is that your E-mails were set up in such a way that they were able to send, but not received due to missing or incorrect information.

 

The header (which would contain the information of how the E-mail was put together, stuff like your IP address and host name) seems to have been missing data that allowed it to be resolved by the client.

 

This could be on either end? It would depend on who set up your E-mail account.

 

So by looking at all of the above can someone please tell me what I have to do to fix this problem? What file to look in etc. I would really appreciate it.

 

Thanks in advance.

Lisa

[Guest]

I know that allot of people are having problems with not getting order confirmation emails and split email from their oscommerce admin going to their ISP email acct but they are going everywhere else, well I have spent the last few days discussing the problem with my ISP and my webhost and here is the true fact of what happened in my case.

 

My oscommerce was moved to a new server and somehow the "A" files (the "A" files are setting for your nameservers and your hostname) got messed up upon being moved (this was caused by a datacenter working the files so the webhost had no idea that there was a problem until it affected his system). Now that the "A" files are back where they belong all email problems are fixed.

 

So if you had your email set up and you know it is right. Have your webhost go in and look at the "A" files to see what happened.

 

This is part of our conversation about the problem..maybe this will help you.

 

We hired xxxxxxx to do our dns for the servers so it would get done right and avoid downtime, when they went in just a few minutes ago they noticed it had been changed by our datacenter back to the original server. I had changed them to the new setting but for some reason they kept thinking this was the only server, and they kept putting it on the old one.

 

 

I know I haven't explained this very well in writing, as I am no webmaster or HTML editor lol. Feel free to contact me and I will try to explain it better.

 

I just hope this helps at least one person. I have seen tons of post where people get mad because they didn't get an answer for this problem, but you have to keep in mind...There are wonderful people on here that will bend over backwards to help you and they are not ignoring your post, they just haven't ran into this problem so they don't know what the problem is.

 

Best Regards,

Lisa

[Guest]

a good host allows you to look at your own 'A' files

[Guest]

John,

 

I didn't even request to look at the "A" files as I wouldn't know what I was looking at if I did and I do have a great webhost. Thank you. Lisa

[peterr]

Hi John,

 

a good host allows you to look at your own 'A' files

 

My understanding of the 'A' records, is that they are stored/maintained from the Registrar of the domain. Well, that's where I maintain them. :)

 

Maybe I'm not clear on this though. When I use the first tool option from here:

 

http://www.tatumweb.com/iptools.htm

 

I can see the 'A' record for the domain.

 

Peter