jcleftie Posted March 15, 2004 Posted March 15, 2004 :( I've read many topics on problems that I'm having only to come up emptyhanded. The main site is so nice - but please put some effort into supporting a product you've offered the public! Open Source is great - and depending on the program you get, you can get some good support. Please let OSCommerce be one of those programs!!
Mark Evans Posted March 15, 2004 Posted March 15, 2004 I've read many topics on problems that I'm having only to come up emptyhanded. The main site is so nice - but please put some effort into supporting a product you've offered the public! The main reason some questions go unanswered can be put down to a few reasons. 1. The question has been asked so many times a simple search would find the answer. 2. The question was too vague. 3. The poster of the question kept bumping the message. We have over 400 posts made per day on answers to questions... maybe see the reasons above and try your question again. Mark Evans osCommerce Monkey & Lead Guitarist for "Sparky + the Monkeys" (Album on sale in all good record shops) --------------------------------------- Software is like sex: It's better when it's free. (Linus Torvalds)
talon177 Posted March 15, 2004 Posted March 15, 2004 Yep this place is great, theres so much information here, it just takes a little bit of time and effort. A lot of people have put hard work into osC, so lets give them an applause.
Chris Dunning Posted March 15, 2004 Posted March 15, 2004 Open source=you pay no money for the software. You pay no money for the software=the developers earn no money for the time. The developers earn no money for their time, therefore they provide no help. Check out a company like RedHat. RedHat Linux is a great open-source operating system - you can download and use it free of charge. However, you get no support. If you go to the store and pay money, then you're eligible for support. That's just the way life is, man. This forum is a great place for support. The documentation (link at the top right corner of the screen) is also a great place for support. Don't complain so much about something you get for free. Chris Dunning osCommerce, Contributions Moderator Team Please do not send me PM! I do not read or answer these often. Use the email button instead! I do NOT support contributions other than my own. Emails asking for support on other people's contributions will be ignored. Ask in the forum or contact the contribution author directly.
berkedam Posted March 15, 2004 Posted March 15, 2004 The developers earn no money for their time, therefore they provide no help. since when is the 2nd post from the top in yr opinion not being considered help? "If you're working on something new, then you are necessarily an amateur."
Chris Dunning Posted March 15, 2004 Posted March 15, 2004 since when is the 2nd post from the top in yr opinion not being considered help? You're right, that actually was rather helpful if leftie up there will read it and take it to heart. I meant that more in the sense of a "tech support" telephone number or email address where you can get your questions answered by professional employees who are paid by the software company - like you would have with a piece of software that you spent money on. You don't get that with most open source software, you have to rely on forums such as this one and published documentation like the Wiki file. Please be aware, I'm not at all complaining. I would rather the developers spend their time working on the code and not answering questions about how to change the logo image or title or any of the other dozens of questions that have been answered time and again on the forums. Chris Dunning osCommerce, Contributions Moderator Team Please do not send me PM! I do not read or answer these often. Use the email button instead! I do NOT support contributions other than my own. Emails asking for support on other people's contributions will be ignored. Ask in the forum or contact the contribution author directly.
Guest Posted March 15, 2004 Posted March 15, 2004 One way we can all help to make this forum a better place is to attach descriptive subject lines to out posts when we start a new thread. I have seen so many threads that have a subject like "Help me I need help!". That subjuect line tells the browser nothing about what the thread is about and it makes it harder to search as well. But to stck to the subject of this thread, I cna understand the frustration of newbies to OSC. I, too, was very frustrated when I forst started. Heck, I still get frustrated. However, you have to keep one thing in mind. OSC is free, per se. But nothing is truely free. If you do not spend money, then more often than not, you have to spend time, which eventually equates to a dollar amount. If you look at OSC and all the features it has and then look at all those shopping carts that cost over $300.00 to buy and all the others that have monthly fees that range from $19.99 up to as much as $300.00 per month, you will find that non of them even come close to offering what OSC offer. But it all comes down to what you need and how much time/money you have. For me, I will stick with OSC. I own many ecommerce websites. What I have done is modified one OSC store and added all the contribs I wanted. All I really have to do when I open up a new store is to copy my test store to my new domain and in a week or so, I have another store up and running. I think OSC is great...for me. However, if you are not at all knowledgable with PHP, MySQL databases or if you have no desire to learn any of it, or is you are in hurry and have no patience, then OSC is definitely not the way to go. But like I said, I have yet to find a paid cart that offers even half of the features that OSC offers and most are down right terrible.
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