FlyingMonkey Posted March 12, 2004 Posted March 12, 2004 A handful of customers are complaining that: "When I go to ?checkout?, it empties my cart and asks me to sign in ? again." "I couldn't even shop your site. Every time I tried to view something your site took me back to the login page. EVERY TIME. I re-logged in four times and then it took me back to the home page each time." I thought it may be their privacy settings, but I played around with my own and couldn't find the problem. Thanks in advance for helping solve this problem. Most likely your question has been answered, please do a search first.
bloodshoteyes Posted March 12, 2004 Posted March 12, 2004 Ask your customers if they are using Internet Explorer 6.0 and if so ask them if they have the critical update onstalled KB832894. It absolutely play hell with I.E. 6.0.....
FlyingMonkey Posted March 13, 2004 Author Posted March 13, 2004 Ask your customers if they are using Internet Explorer 6.0 and if so ask them if they have the critical update onstalled KB832894. It absolutely play hell with I.E. 6.0..... I'm not sure which internet browser they are using, but the problems fixed by KB832894 seem to only be affected by SSL/TLS 3.0 We are running SSL 2.0 on our server and it doesn't accept SSLv3 connections or TLSv1 connections. Anyone else with ideas? ;) Most likely your question has been answered, please do a search first.
FlyingMonkey Posted March 13, 2004 Author Posted March 13, 2004 Ask your customers if they are using Internet Explorer 6.0 and if so ask them if they have the critical update onstalled KB832894. It absolutely play hell with I.E. 6.0..... The first customer was using IE 6.0 on Windows XP. "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)" "unknown" And the second customer was using Netscape 7 on Windows XP "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:0.9.4.2) Gecko/20021112 CS 2000 7.0/7.0" "-" Most likely your question has been answered, please do a search first.
FlyingMonkey Posted March 13, 2004 Author Posted March 13, 2004 An additional customer complained today... "What is wrong with your web site ? No matter what you try to look at it flips you back to the welcome screen. I have registered and relogged in countless times ???????? " The customer uses Windows XP on IE6 /w AOL 9.0. "Mozilla/4.0 (compatible; MSIE 6.0; AOL 9.0; Windows NT 5.1)" "-" Does anyone have a solution? Thanks. Most likely your question has been answered, please do a search first.
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