roostar Posted March 4, 2004 Share Posted March 4, 2004 OK here is the deal . if i have my product weight set to 1.00 and i order that product, when i got to check out it tells me that that one product is United States Postal Service (2 x 5.5lbs How comes it says 2 times for one and second if the weight on that product is set to 1.00 what is it saying 5.5 lbs. Thanks for any help Link to comment Share on other sites More sharing options...
roostar Posted March 4, 2004 Author Share Posted March 4, 2004 any help would be nice Link to comment Share on other sites More sharing options...
charleyshipman Posted March 4, 2004 Share Posted March 4, 2004 In the admin/configuration sections what is the max package weight and tare weight? If the total weight (product + tare) exceeds the max package weight the system will assume you will use multiple packages. Does this help? Link to comment Share on other sites More sharing options...
roostar Posted March 4, 2004 Author Share Posted March 4, 2004 that did wonders. thanks alot. I'm still kind of confused what the Tare is. I just set it to 0. Is that ok? Link to comment Share on other sites More sharing options...
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