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howardglenn

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Posted

Hi,

 

When a customer goes through the checkout and selects a payment method, PayPal for example, if they are not successful paying with PayPal, or close the PayPal window, where does the order go?? Is it possible for the order to be submitted to the admin area, before completing the payment?

Posted

All the users to your site have a session started, the orders are stored on their computers in cookies that last around 20 minutes, so if they return to your site again, it should still show up in thier browsers, the order should also stay on the site as pending or waiting for payment or something, you should see it in admin> orders. As your site received no feed back from Pay pal it knows the customer has not yet paid. I suppose it is up to your customer to return and complete some other way.

 

Regards Nic

Sometimes you're the dog and sometimes the lamp post

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Posted

So if a customer gets frustrated with PayPal, the order would be lost. I suppose the only other way would be to contact them if they had opened an account with me, but not placed an order..

 

I just wondered if their was a way the order details would come through as pending, then changed to Paid when the PayPAl process had been completed.

 

Thanks,

Posted

If a customer completes via pay pal then they will be returned to your site for completion of the order after payment is succesful, if the payment fails the customer will be returned to your site for further choices, if the customer does not want to complete via paypal then it is possible the order will be lost. If they want the product though I am sure that they will return for another payment option.

If the customer has an account with you then the info should stay in their "my cart" for completion some other time.

So this will enable you to see it via your admin.

Regards Nic

Sometimes you're the dog and sometimes the lamp post

[/url]

My Contributions

Posted

If you use the PayPal IPN contribution, it will set an order to "PayPal Processing" as soon as the user is transferred to the PayPal site. This will stay in the system, even if they do not complete the process. It is up to you to check and make sure you received payment before setting the order status to "processing" (which must be done manually)

  • 2 weeks later...

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