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Wrong Selections appearing on invoice?


richlewt

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Posted

Hi

We have only just gone live and have a problem. When someone completes an order, the invoice correctly shows the order but ALSO it displays one of the attribute selections i.e.

"PLEASE SELECT COLOUR- RED"

Anyone PLEASE help me on this as I now have to send out an invoice with wrong information on it, where in the database can I delete this so it does not appear on the invoice?

Thanks for any help

thanks

Rich

"May the seam be with you"

Posted

Hi

Here are what 2 of the orders are showing :

Orders

 

1) First I need to be able to clean up the invoice manually, where in the database is the extra order info?

2) Any clues as to a fix? The only thing I can think of is I am using easy populate using VJ's great contribution for uploading all attributes from a spreadsheet. I noticed that I deleted one of the attributes so I have a gap in the number sequence which is where one of those wrong ones are being displayed. Could this have anything to do with it?

Any help would be greatly appreciated.

thanks

Rich

"May the seam be with you"

  • 2 weeks later...
Posted

Hi guys

Can anyone PLEASE help me as I am having to hand out invoices with mistakes on them. If I could just edit the invoices first, that would at least get me going until I can solve what is causing the problem. The order confirmation that is sent to the shop is CORRECT with no wrong attributes showing.

I would apprediate any help anyone could give.

thanks

Rich

"May the seam be with you"

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