driftwood Posted February 17, 2004 Posted February 17, 2004 I've had my system running live for almost ywo years and on the same version 2.2 MS2 for a while with no updates but suddenly I'm having problems with orders. With both paysystems & paypal I can receive an order notice but when I go to the admin on OSC no order is shown. This gives me a real problem as sometimes I don't know what the customer has ordered and I have to ask them which is at the very least embarising. I then have to spend time sending a fake order and then edit it in the database to the customers details so I can print an invoice and they can see their order history. Anyone have any idea why this has started and how I can fix it? ----------------------------------------------------------------------------- OSC user for years and no coder, so I've earned my stripes. Feel free to private message me.
djb Posted February 17, 2004 Posted February 17, 2004 This is a common problem with payment options that require your shopper to leave your site (and thus, your control). These shoppers are going through to the payment gateway, paying, but not returning to your site to continue with the order. On return to your site, they land in order_process.php (I think this is what it is called), where the basket is destroyed, and the order created, which is also emailed to you, the store owner. If you see payments coming through, but do not see an order, chances are that the items are still in the shopper's basket, where you can retrieve them (basket tables in the db). If they have returned to your site in the interim, they will also see the items in their basket. If they then remove them, it could be very difficult to establish what was ordered, unless you send through the order descriptions to the payment gateway, and these are recorded and emailed to you on successful transaction. The best way to ensure this does not happen, though, is to do the processing yourself (not always ideal in terms of difficulty, cost, etc.) Try and indicate to your shopper that it is IMPERATIVE that they click all the way through, back to your site in order for their order to be fulfilled correctly. Good luck! djb
freakon Posted February 17, 2004 Posted February 17, 2004 Where do you check for the order? in lame terms :) cause this just happen to me and im trying to figure out what the client order
driftwood Posted March 23, 2004 Author Posted March 23, 2004 Sorry for the delay but thanks for the reply djb. it's not happened for a while so I kind of put this on the back burner. I think I'll have to see if I can edit the that page the customer is sent back to. Placing some text like "OK TO EXIT - ORDER COMPLETED" then I'll add that to somewhere in the order process tell customer that they should continue clicking next till they get to the "OK TO EXIT - ORDER COMPLETED" page. For freakon, I email the customers and ask them, telling them it was due to a general internet problem. ----------------------------------------------------------------------------- OSC user for years and no coder, so I've earned my stripes. Feel free to private message me.
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