jstvnson Posted February 5, 2004 Share Posted February 5, 2004 Some of our customers are using the AOL Browser...(I know...I know) and they are having problems with the online shopping. Any suggestions or fixes out there? Thanks, John Link to comment Share on other sites More sharing options...
user99999999 Posted February 5, 2004 Share Posted February 5, 2004 I used AOL browser once, it was worthless. Why not use em the other one, whats it called, oh yea Internet Explorer. Link to comment Share on other sites More sharing options...
1quicksi Posted February 5, 2004 Share Posted February 5, 2004 Or better yet Opera, Netscape, Mozilla knowledge base | Contributions | Search Link to comment Share on other sites More sharing options...
kn1ght Posted February 5, 2004 Share Posted February 5, 2004 You can't actually tell a customer that it's their browser's fault. Anyway, did you asked what kinda problem he/she have? Link to comment Share on other sites More sharing options...
jstvnson Posted February 6, 2004 Author Share Posted February 6, 2004 Actually I did. We have had calls from people that say that they can not get into the shopping cart, send their credit card information, etc. and ask me (since I am the e-commerce service manager) why it will not work for them. The first question I ask them is, 'Are you using the AOL browser?' 99% of the time their answer is 'yes'. I have even walked them through it over the phone having them use IE or Netscape and it works for them there (I have tested it in Opera, Netscape, IE and Mozilla and works great in all). If I put a clause on the introduction page asking them not to use the AOL browser, most of not all of them will ignore it. And I am not sure if there is a JavaScript code to check for the AOL browser. If there is, then I could redirect the AOL users and inform them of the situation. Any tips out there? John Link to comment Share on other sites More sharing options...
stonejunkie Posted February 10, 2004 Share Posted February 10, 2004 Yes! I've got this problem too. I'd love to have a solution other than telling potential customers to get a real ISP and browser... :) Link to comment Share on other sites More sharing options...
jstvnson Posted February 10, 2004 Author Share Posted February 10, 2004 Yep Stonejunkie, I am now adding a live help desk so I can answer that problem. But there is one kink in it.....IT IS WRITTEN IN PHP!!! And I think that is where AOL Browser is having the problem. IF ANYBODY out there knows what AOL Browser Identifies itself as...PLEASE post it here...so I can check for it and redirect the users. Thank YOU!!!! Link to comment Share on other sites More sharing options...
user99999999 Posted February 10, 2004 Share Posted February 10, 2004 Here is a nice list of AOL browser info. http://webmaster.info.aol.com/detection.html Link to comment Share on other sites More sharing options...
user99999999 Posted February 10, 2004 Share Posted February 10, 2004 If you have Check IP Address = True then AOL users will probably get problems because the proxy server can change IP for each page request. Here are some stats for AOL browsers. AOL's Browser v9.0 42.06% 6677 AOL's Browser v8.0 33.07% 5250 AOL's Browser v7.0 13.41% 2129 AOL's Browser v6.0 6.40% 1016 AOL's Browser v5.0 4.31% 684 AOL's Browser v4.0 0.52% 83 AOL's Browser v5.1 0.21% 34 AOL's Browser v3.0 0.01% 1 Summary: There were 270,463 total hits analyzed And a detail breakdown of V4 shows most actually use IE5+ Mozilla/4.0 (compatible; MSIE 4.01; AOL 4.0; Mac_PPC) 21.69% 18 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 98; DigExt) 13.25% 11 Mozilla/4.0 (compatible; MSIE 4.01; AOL 4.0; Windows 98) 8.43% 7 Mozilla/4.0 (compatible; MSIE 6.0; AOL 4.0; Windows 98) 8.43% 7 Mozilla/4.0 (compatible; MSIE 4.01; AOL 4.0; Windows 95; EASY INTERNET R32/32bit) 7.23% 6 Mozilla/4.0 (compatible; MSIE 5.0; MSN 2.5; AOL 4.0; Windows 98; DigExt) 7.23% 6 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 98; sureseeker.com; MindSpring Internet Services) 6.02% 5 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 95; DigExt) 4.82% 4 Mozilla/4.0 (compatible; MSIE 5.01; AOL 4.0; Windows 98; intrstar) 3.61% 3 Mozilla/4.0 (compatible; MSIE 5.01; MSN 2.5; AOL 4.0; Windows 98) 3.61% 3 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 98; DigExt; sureseeker.com) 3.61% 3 Mozilla/2.0 (compatible; MSIE 3.0b; AOL 4.0; Windows 3.1) 2.41% 2 Mozilla/4.0 (compatible; MSIE 5.01; AOL 4.0; Windows 98) 2.41% 2 Mozilla/4.0 (compatible; MSIE 5.5; AOL 4.0; Windows 98; Compaq) 2.41% 2 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 98) 1.20% 1 Mozilla/4.0 (compatible; MSIE 5.0; AOL 4.0; Windows 98; DigExt; AT&T WNS5.0) 1.20% 1 Mozilla/4.0 (compatible; MSIE 5.5; AOL 4.0; Windows 98) 1.20% 1 Mozilla/4.0 (compatible; MSIE 6.0; AOL 4.0; Windows 98; YComp 5.0.0.0) 1.20% 1 Summary: There were 270,495 total hits analyzed Link to comment Share on other sites More sharing options...
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