Support System

[Guest]

Hi,

I have just installed the new support v1b on my shop site and come up against two problems. :(

(allthough they may be related to the same fault)

 

1.

As per instructions, after installing the support system, I logged on to my Admin and selected Support System to configure it.

 

As the page opened, I was presented with the dreaded Fatal Error Message as follows:

 

Fatal error: Call to undefined function: tep_array_merge() in /catalog/admin/support.php on line 388

 

As I am very unfamiliar to php, I have not got a clue as to what all this means :huh:

(took me 3 weeks to work out how to customise the site :blink: )

 

The second problem is that when I click on the Support Help Desk on the actual site, I get the other dreaded error........404 Page Not Found.

 

Do I need to Swat Up on php so I know what I am doing :blink:

(I certainly will be doing anyway :rolleyes: )

or can some kind person help me out. :D

 

Thanks for any help

Dave

[Guest]

you need to look in the installation instructions and find out where the tep_array_merge() is supposed to go, ie which program, make sure it is there, if not add it. this may solve botn . ..

[Guest]

Thanks John,

Had a look through the Install insrtuctions but there is nothing related to the problem.

 

If it helps, the offending line in /catalog/admin/support.php is as follows:

 

<td class="smallText" align="right"><?php echo HEADING_TITLE_STATUS . ' ' . tep_draw_pull_down_menu('status', tep_array_merge(array(array('id' => '', 'text' => TEXT_ALL_ORDERS)), $orders_statuses), '', 'onChange="this.form.submit();"'); ?></td>

 

I have no idea of what it means appart from the obveous that it creates a Drop Down Menu.......I think :rolleyes:

 

Thanks for your help

Dave

[bloodshoteyes]

The tep_array_merge has not been defined in general.php or it was removed by another contribution.

[Guest]

The support system does not notify admin anyway so how can we use this contribution?