PAYPAL PROBLEM

[kman]

I am using OSC with paypal and have an unusal problem. When a customer pays with paypal, I receive the paypal payment but no invoice or order goes in the system. When I check for orders there is none.

Check orders work fine and I receive the email and order is in the system, but when a paypal order is placed, no order is in the system and I get a notice from paypal but not OSC. Thanks for your help!

Keith Manley

[markchiu]

you may need to install paypal ipn (Instant payment notification) ;)

[DrHeathenScum]

I had the same problem today.

 

which one of those IPNs should we be using... there seems to be a few of them scattered around the Contributions section.

 

btw, is there a quick and dirty way to get the customer's order out of the shopping cart and into the orders system when this happens?

[markchiu]

http://www.oscommerce.com/community/contributions,1753

 

try this one...it should work....

 

 

and the dirty and quick way....i really don't know......i am not a programmer :P ...only know how to install people's excellent works!!!!

 

cheers :lol:

[fdn]

My store has the same problem with paypal. I believe what happens is, the store sends people to paypal, they pay and then they close the window because they believe they have checked out successfully. In reality, the store has not created the order yet so it never shows up under orders. If a customer continues back to the website after paying with paypal then the order is entered.

 

A quick way to find out what a customer ordered is to query the database. You have to lookup the customer's id and then run this query:

 

SELECT * FROM customers_basket WHERE customers_id='CUSTOMER_NUMBER_HERE';

 

This query will return all the items in the person's cart. It's not perfect but it has worked for me each time. The only hard part is figuring out which shipping method they chose. <_<