Backup Error

[Scottgzero]

Hi,

 

I really need someones help. I am new here and all of my questions have all been ignored.

 

This time I really need a small helpng hand.

 

When I backup my database in the Admin Tool, I always get a Server Error message. This takes about 10 seconds before it shows up.

The data is however saved in the folder on my server.

 

When uploading a data backup, the error message show up immediately without fail.

 

This is the message I receive:

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

 

__________________________

 

Can anyone give me tips on how to remove this error?

 

Thanks in advance :-)

 

Scott

[Scottgzero]

Hi again,

 

I have just removed ALL of my products through MyPHPAdmin.

 

The databank is now basically down to the shop details without products.

 

This is a file of 300 Kb.

 

To backup this, no problem......upload....no problem.

 

So basically, the Backup Administration has a problem with larger files.

 

My file (with products) is about 4 MB. Who can tell me how to edit the Backup configuration so it does not throw up errors when files are large.

 

Hoping that someone can help this time.......really need it.

 

I'll pay you......(naturally if necessary) :blink:

 

Thanks again.

[241]

I'm not totally sure, however I think this will be controlled by your host setup of php as this controls the size of memory allocated to running scripts and upload/download file size the php.ini will have a limit set for this memory_limit as it does for post post_max_size and upload upload_max_filesize

[Scottgzero]

Hi Steve,

 

thanks for your reply.

 

As I am new to all this.....how can I get my PHP.ini file?

 

Where is it located?

 

Can I edit it?...or is that something my provider has to do?

 

Thanks again

 

Chris

[241]

This is normallsomething that the provider would need to do and if it is a shared solution they probably wont. Contact them and see what they say but prior to that check out what you have yourself.

 

Create a php file called phpinfo.php with this code in it

 

<?php

phpinfo();

?>

 

upload this to where your php files are possibly catalog/

 

then browse to the url www.yourdomain.com/catalog/phpinfo.php

 

this will give you the info, print this info for future reference, then remove the file phpinfo.php

[Scottgzero]

Hi Steve,

 

thanks for that.

 

What I need to know now is.....how can I edit certain functions in the PHP.ini?

 

Or are they set functions?

 

Thanks again for your help.

 

Chris

[241]

Hi Steve,

 

thanks for your reply.

 

As I am new to all this.....how can I get my PHP.ini file?

 

Where is it located?

 

Can I edit it?...or is that something my provider has to do?

 

Thanks again

 

Chris

From what you are saying you will need to contact your provider

[Scottgzero]

Hi Steve,

 

yep...I guess you are right.

 

I just found these details on my providers "FAQ" :

 

max_execution_time: 30

memory_limit: 8MB

upload_max_filesize: 2MB

session.gc_maxlifetime: 1440

session.cache_expire: 180

 

 

So there we have my problem...the file is simply too large and that causes my timeout error almost immediately.

 

Thanks for opening my eyes. You've been a great help.

 

Chris

[241]

You are a bit limited on the upload side, however the memory_limit is 8mb for running scripts