Support Ticket Center

[arames]

Hi everybody and thank you in advance for reading this topic.

 

I have installed the Ticket Support on OSC commerce shop.

 

it works perfectly and I recommend it to everyone.

 

--------

 

There is only 1 problem.

 

When I answer a TICKET, customers get an email with a content like this:

 

 

Your Support Ticket has been worked on.

You can view the changes at:

 

 

/shop/ticket_view.php?tlid=2A3g7Y3J3q1P1K

 

 

If you have more Questions, please use our supporticketsystem

by following the link below or updating your ticket

 

 

Do not reply to this email.

 

 

 

As you can see the full URL should be:

http://www.mydomain.com/shop/ticket_view.p...=2A3g7Y3J3q1P1K

 

and not only

/shop/ticket_view.php?tlid=2A3g7Y3J3q1P1K

 

of course some people are intelligent engouh to go to my shop and then write the ticket number.

 

But intelligent people are fewer these days and I wanted a FULL direct link.

 

Please help me get the FULL URL to the ticket. :(

 

P.s:

 

We have in a file this "

 

define('TICKET_EMAIL_SUBJECT', 'Update of your Support-Ticket ');

define('TICKET_EMAIL_MESAGE_HEADER',"Your Support Ticket has been worked on.\nYou can view the changes at:");

define('TICKET_EMAIL_MESAGE_FOOTER',"If you have more Questions, please use our supporticketsystem by following the link below or updating your ticket\n\nDo not reply to this email.

 

 

 

What should we change ? :(

[cdi-buy.com]

that's probably configurable in your support ticket system settings, not oscommerce itself.