Guest Posted December 27, 2003 Share Posted December 27, 2003 hi i just started a small computer online store and am going to use worldpay for my cc processing i am just asking if anyone knows to best package for me to use as they are loads of options on the worldpay site so ppl who have used this company before should be able to give me a idea thxs Andrew Link to comment Share on other sites More sharing options...
Guest Posted December 28, 2003 Share Posted December 28, 2003 Hi, I have looked at their products offering so have some knowledge. I assume you're trying to get assistance which modules to purchase. Quite simply, you need WorldDirect product as this will allow you to accpet the full range of CC's. This purchase comes with 3 currencies inclusive. I suppose for you it'll be GBP, US$ and maybe EUROS. WorldPay offers choice of about 120 currencies to offer your transactions. This literally means you can go ahead and setup your osCommerce cart to accpet all thos currencies, but you'll neeed to pay for additional currencies support beyond the three free currencies. If you're selling recurring subscription based products, or perhaps considering offering easy-payment for purchases as marketing advantage, you need to subscribe to FuturePay. WorldAccess is really not necessary in that it allows you to manually submit CC transactions, but goes a good way to allay customer fears about using online processing (works especially if customer knows you personally). I'm going to setup for a customer but not so soon, so I do not have technical knowledge on configuring this module. The WorldPay people are also not helpful, even me being a referral partner, getting information from them is slooooooow. If you're signing up, please use this link, I get a bit for referrals : https://secure.worldpay.com/app/application...companyId=65779 In any case would be glad to assist further. Link to comment Share on other sites More sharing options...
emanresu Posted December 28, 2003 Share Posted December 28, 2003 We use Worldpay. They're expensive but efficient. If you sign up, use the Pre-Auth option as it will save you getting charged for fraudulent transactions from the usual places!! Citizen of US Minor Outlying Islands Link to comment Share on other sites More sharing options...
Guest Posted December 28, 2003 Share Posted December 28, 2003 However the caveat is, the pre-auth really adds on 1% and is a lot for those price-sensitive merchandisers. The one I'm working on is a t-shirt retailer and they're concerned about the rates. As well there is a fixed charge monthly. I would most definitely recommend this feature if you're able to pass on the cost and still be competitive. The peace of mind is worth it. The question is whether it's really worth it. Anyone with experience on WorldPay using this pre-auth is most welcome to share their experiences. Link to comment Share on other sites More sharing options...
burt Posted December 28, 2003 Share Posted December 28, 2003 Worldpay are quite expensive. If you are getting your profits from low margin items like Computer parts, you could be better off looking elsewhere for a merchant. Try www.protx.com Link to comment Share on other sites More sharing options...
Guest Posted December 28, 2003 Share Posted December 28, 2003 hi thxs for your info and help i have gone with world pay i picked WorldDirect as i can take online cc processing and offline processing which is good if customers fear online transtractions plus i got a good deal i think new year offer from worldpay heheh Link to comment Share on other sites More sharing options...
Cerberus Posted December 30, 2003 Share Posted December 30, 2003 However the caveat is, the pre-auth really adds on 1%... How do you figure that? I can't see anything about that on their site and I have been using Worldpay pre-auth for around 6 months now :unsure: Link to comment Share on other sites More sharing options...
Guest Posted December 30, 2003 Share Posted December 30, 2003 ......minimal monthly charge of ?20 and additional transaction charges from 1%...... http://www.worldpay.com/guarantee/images/guarantee_logo.gif Look for this logo, their site urls are masked so I cannot refer exactly to which page that says this. Basically subscribing to this service requires extra transaction rate loading (assuming this is the feature we're all talking about). Link to comment Share on other sites More sharing options...
241 Posted December 30, 2003 Share Posted December 30, 2003 What this one Worldpay Guarantee No longer giving free advice. Please place deposit in meter slot provided. Individual: [=] SME: [==] Corporation: [===] If deposit does not fit one of the slots provided then you are asking too much! Is your Osc dated try Phoenix raising oscommerce from the ashes. Link to comment Share on other sites More sharing options...
Guest Posted December 30, 2003 Share Posted December 30, 2003 "Worldpay are quite expensive" Noit really, probably depends which part of the world you're . WorldPay is currently quoting 4.5% on each transaction with the usual holding period of three to four weeks (depending on their assesment of each customer). This is high compared to conventional CC rates usually about 2% but most others charge a transaction fee of abt US$0.30 and even higher rates. WorldPay rates as well as their terms/features still seem the better solution from where I am (we enjoy less banking features in these parts) We also face a basic problem here where most CC services advertisied online is for European and North American markets and we've to get/dig out more info gradually. WorldPay, I believe offers a good solution people like me, something workable and closer to home contact point(though not as effective, I suspect). Link to comment Share on other sites More sharing options...
Guest Posted December 30, 2003 Share Posted December 30, 2003 What this one Worldpay Guarantee ........is to protect you and your shoppers against third party fraud............ ......minimal monthly charge of ?20 and additional transaction charges from 1%....... ............automatically warn of suspect transactions, and supply up-to-date information readily available on our web site, regarding fraud so that you are aware at all times what to look out for and avoid........... I suspect this is a value-added service where they share fraud information. Accessing their knowledge base seemingly will cost additional ?20 monthly and 1% extra. The guarantee seems to cover fraud cases but leaves chargebacks to usual rules. Click on the link for more info at the bottom of their page, and it indicates : .......When a shopper purchases goods from your store we will inform you of every detail, including a warning if there is any discrepancy regarding orders, shipments, countries and card verification issues........ standard for all customers. ........When you take the Customer Guarantee, you will in addition receive the Shopper Guarantee. Both the Guarantees will make online trading a more secure environment for you and your shoppers, knowing that when dealing with online trading you are in safe hands........ I'm wondering how this applies in the real world? Link to comment Share on other sites More sharing options...
Guest Posted December 30, 2003 Share Posted December 30, 2003 Try www.protx.com Surely something good on this site; I suspect it's only applicable for UK? However their company background reveals little. My client prefers a bank backing or something along those lines. Any other users out there? Link to comment Share on other sites More sharing options...
Cerberus Posted December 30, 2003 Share Posted December 30, 2003 ......minimal monthly charge of ?20 and additional transaction charges from 1%...... That has nothing to do with adding pre-auth. When I wanted pre-auth enabling I just emailed them and they set up a new junior select account. There are no extra fees involved. The extra fees you mention are for the Worldpay Guarantee which is something else entirely. All pre-auth does is allow you 5 days to either accept the transaction for processing (at which stage you are charged the normal transaction fees) or ignore it and the transaction will be removed after 5 days without any transaction fee being incurred. Link to comment Share on other sites More sharing options...
Guest Posted December 31, 2003 Share Posted December 31, 2003 I stand corrected. So this pre-auth feature is like a cooling off period for merchants to analyse, solicit details/info before deciding to accept said transaction. Great stuff especially for merchants targetted by groups/syndicates, the patterns would appear sooner or later. It would be great if other WorldPay users share their exploits. I'm seriously considering them as they offer the only viable option for us. Like I said, many things are only discovered after signing up, not a good thing. I would rather have comprehensive information up front. Link to comment Share on other sites More sharing options...
Cerberus Posted December 31, 2003 Share Posted December 31, 2003 We use Worldpay. They're expensive but efficient. If you sign up, use the Pre-Auth option as it will save you getting charged for fraudulent transactions from the usual places!! I also strongly agree that if you use Worldpay make sure you use Pre-Auth. Before switching to pre-auth mode I received a large order from somebody with a billing address in Spain and a shipping address in Nigeria - yeah right. I don't allow credit cards from African countries hence the billing address being Spanish - but anyway, the 'customer' had gone through Worldpay and completed the transaction. As it was obviously a fraudelent order I needed to cancel it. The only way was to go into Worldpay and refund the amount back to the card. But I was still charged the 4.5% + 6p charge for the initial transaction :( Now with Pre-Auth you simply ignore the transaction in Worldpay and in 5 days it disappears without either the card or you being charged a penny! :D Link to comment Share on other sites More sharing options...
Cerberus Posted December 31, 2003 Share Posted December 31, 2003 One thing I have noticed if you have to issue a refund: If you refund to a debit card you are charged a transaction fee (50p) If you refund to a credit card you are not charged a transaction fee. In either case you are still charged the initial transaction fee when you originally accept the transaction. I'm in the UK so this might not be the same elsewhere. Link to comment Share on other sites More sharing options...
nightgyr Posted December 31, 2003 Share Posted December 31, 2003 hi all would anyone recommend a good international CCmerchant? Worldpay is rather expensive, but i was thinking of using 2checkout.com as a start, as my online web is small, looking to expand soon hopefully. I looked into www.protx.com, it looks interesting, but are there others? "The difference between genius and stupidity is that genius has its limits" Link to comment Share on other sites More sharing options...
Proetorian Posted January 2, 2004 Share Posted January 2, 2004 I have been using 2Checkout for a while now but I am not very happy with their overall service. For one, they contact my customers 3 to 5 business days after shipping and I've had several customers complain about the phone calls and request a different payment method. Anyway, when you issue a refund within 48 hours of the purchase with 2Checkout, they don't charge you any fees. Refunds issued after 48 hours of the purchase activity are charged the standard 5.5% + $.45 fees (assuming no chargebacks). In addition, they withhold 5% of the sale for 90 days prior to releasing it. Note that this part of the refund policy is not explained anywhere on their website. I found out about it the hard way! So, if you do the math on a $100 sale: Sale amount: $100.00 Refund within 48 hours of sale: $0 fees Refund after 48 hours: 5.5% fee = $5.50 + $.45 per transaction 5% reserve held = $5.00 Refund amount to your customer = $100.00 Refund to your 2Checkout account = 100 - 5.50 -.45 - 5 = $89.05 You are out $10.95 on a refund of $100.00 !! (You do get the $5 reserve after 90 days of transaction date) Finally, note that they round up and not down, of course, so you end paying an extra 1/2 penny here and 1/2 penny there. Overtime it starts adding up if you do a high volume of transactions. Link to comment Share on other sites More sharing options...
nightgyr Posted January 3, 2004 Share Posted January 3, 2004 I have been using 2Checkout for a while now but I am not very happy with their overall service. For one, they contact my customers 3 to 5 business days after shipping and I've had several customers complain about the phone calls and request a different payment method. Anyway, when you issue a refund within 48 hours of the purchase with 2Checkout, they don't charge you any fees. Refunds issued after 48 hours of the purchase activity are charged the standard 5.5% + $.45 fees (assuming no chargebacks). In addition, they withhold 5% of the sale for 90 days prior to releasing it. Note that this part of the refund policy is not explained anywhere on their website. I found out about it the hard way! So, if you do the math on a $100 sale: Sale amount: $100.00 Refund within 48 hours of sale: $0 fees Refund after 48 hours: 5.5% fee = $5.50 + $.45 per transaction 5% reserve held = $5.00 Refund amount to your customer = $100.00 Refund to your 2Checkout account = 100 - 5.50 -.45 - 5 = $89.05 You are out $10.95 on a refund of $100.00 !! (You do get the $5 reserve after 90 days of transaction date) Finally, note that they round up and not down, of course, so you end paying an extra 1/2 penny here and 1/2 penny there. Overtime it starts adding up if you do a high volume of transactions. Tats really sneaky and pretty darn crap.. thanks for your info anyways! "The difference between genius and stupidity is that genius has its limits" Link to comment Share on other sites More sharing options...
tep Posted February 1, 2004 Share Posted February 1, 2004 What do they actually say in those phone calls? When I order something online I certainly don't expect anyone to call me to follow up. I find that's annoying and intrusive. Link to comment Share on other sites More sharing options...
Guest Posted February 1, 2004 Share Posted February 1, 2004 I use worldpay and pre-auth and am very happy. The best advantage for me is that they also offer the internet merchant account, which I am legally obliged to have here in the UK. Most other CC providers do not provide this. This is why worldpay are slightly more expensive than most. I have spoke to the people at protx and they seem very good. If i didnt need the merchant account I would go with protx. Link to comment Share on other sites More sharing options...
erbain Posted February 2, 2004 Share Posted February 2, 2004 I just wanted to make sure everybody is clear on the difference between worldpay and Protx. After reading these posts I think there might be some confusion. To accept payments on-line you need two things an Internet Merchant account and a payment gateway. The Internet merchant account has to come from a bank and it is the bank that charge a customers card and transfer the money to your account. A payment gateway is the the connection between your web site and your Internet merchant account. When you setup a worldpay account you are actually (sort of) getting a royal bank of Scotland Internet merchant account. You are also using them as the payment gateway. They hide all of this from you for the sake of simplicity. The other catch is you can't use the merchant account with anyone but worldpay. Protx is different in that it is just a payment gateway. In order to use it you need to setup an Internet merchant account with a UK bank. This is not always an easy thing to do. When looking at Protx remember that they will charge you and your bank will charge you per transaction. This normally still works out to be cheaper then Worlpay. In my experience Worldpay is a complete waste of money. They charge you for every little thing and the costs quickly get out of hand. If your able to get an Internet merchant account go down that route instead. Your customer never need to leave your site and you end up with a much more professional image. The two payment gateways I would recommend are Protx.com and secpay.com Erbain.net Domain Names from only ?4.25 Link to comment Share on other sites More sharing options...
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