Jayman2 Posted December 27, 2003 Share Posted December 27, 2003 Hi All, I just recently went live and a customer just informed me that she is not receiving emails from my shop to aol.com. Sure enough I used a test aol account that I have and requested a forgotten password and it never arrived. I then went to Admin and sent an email to my aol account. That didn't make it either. There doesn't seem to be any problems sending to non-aol accounts. We're both using AOL version 9.0. Does anyone have any suggestions? Thanks in advance. Link to comment Share on other sites More sharing options...
241 Posted December 27, 2003 Share Posted December 27, 2003 Probably due to AOL anti spam filtering and the way they block address, also the way they set permissions. You would need to check whether the emails are being sent anon with nobody as return address, as a nobody return address would be classed as spam. No longer giving free advice. Please place deposit in meter slot provided. Individual: [=] SME: [==] Corporation: [===] If deposit does not fit one of the slots provided then you are asking too much! Is your Osc dated try Phoenix raising oscommerce from the ashes. Link to comment Share on other sites More sharing options...
Jayman2 Posted December 29, 2003 Author Share Posted December 29, 2003 Thanks for your reply Steve. I checked and the emails have the correct return address. I also checked my AOL email settings and I don't see any special anti-spam settings selected. Link to comment Share on other sites More sharing options...
gmdieseltech.com Posted December 29, 2003 Share Posted December 29, 2003 is there a way in AOHell to change spam filtering? MY aol customers cant log in or register.... Link to comment Share on other sites More sharing options...
spectr17 Posted December 29, 2003 Share Posted December 29, 2003 I noticed when I turned Spam Assassin on with my Cpanel it labled the test email gift vouchers from my store as possible spam. It scored the test emails high on the possible spam score because the emails were relayed. Another reason to whack them spammers upside the head with a big tuna when you see one. ~spectr17 Link to comment Share on other sites More sharing options...
DandA Posted December 29, 2003 Share Posted December 29, 2003 Have you checked to make sure that they didn't end up in your "Spam Folder" rather than just not being sent? To do this, click on your mailbox, and in the lower left hand corner of the main window, you will see a link that says "Spam Folder" and if there is anything in it, there will be a number that signifies the amount of emails it has in it. Link to comment Share on other sites More sharing options...
Guest Posted December 29, 2003 Share Posted December 29, 2003 Talk nicely to your ISP and ask them to add your domain to their Open Relay. It took us ages but finally we managed it. Try and get a copy of the return message (ask your host to rescue it from their email logs). It should give you a clue as to the exact reason why AOL doesnt want to play ball with you. Link to comment Share on other sites More sharing options...
♥Vger Posted December 30, 2003 Share Posted December 30, 2003 OK - what's happening is this! AOL have implemented a new e-mail policy - in an attempt to beat spammers. But it is impacting upon all legitimate businesses. What they are doing (gathered from their own site) is to match the dial-up you are using to the smtp address you are using, and if they don't match the e-mail is bouncing. In my case if I use a Freeserve dial-up and send e-mails to aol customers using smtp.freeserve.com no problems! If I use my sites' own smtp facilities it gets blocked - because the isp and the domain don't match. Anyone who says AOL are sane - needs to get their own head examined! Vger Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.