storm Posted December 15, 2003 Posted December 15, 2003 How come when sales go through normally, in the admin it still says pending - do I have to go in and change something or is this normal?
Guest Posted December 16, 2003 Posted December 16, 2003 Pending is the default setting. The idea is that the order is pending until you see it. Then you can change it to processed or delivered or whatever. Hth, Matt
Tariq Posted December 16, 2003 Posted December 16, 2003 YOU have to physically change it, it doesnt get updated from the payment gateway to let us know when its been processed? Interesting. I had been wondering about that for a while. I was under the impression that it changed automatically. Thank you!! One of these days, I will actually understand what I just changed... But reading the Manual DEFINATELY helps...
Guest Posted December 16, 2003 Posted December 16, 2003 You can set a different order status for each payment method. For example, I have my credit card status set to 'updated', the same for my free sheet music downloads, this means that people who either 'buy' the free music or pay by credit card can download their music instantly. But for cheque and cash payments it is set to pending, whcih means that they can't download until I have received payment and set their order status manually to 'updated' You can alter the status for each payment method in: Admin -> Modules -> Payment and then by changing 'set order status' for each payment method To change the order status of an individual order, go to: Admin -> Customers -> Orders and then edit each order manually. I also sell physical goods so when I have actually packed up the order and sent it, I change the order status to 'delivered' which helps me keep track. And also so the customer know it's on its way.
storm Posted December 16, 2003 Author Posted December 16, 2003 Sorry, another dumb question - after I change the pending to delivered, if notify customer and append comment boxes are ticked, does this mean that an email has gone out to that particular customer?
storm Posted December 17, 2003 Author Posted December 17, 2003 How do I control what goes into the email that is sent to the client - is it the comments box above the status pul down menu - what does it say to the reciever about where it has come from ( what e mail address goes into it, for the client to reply too) - sorry about having to ask these questions, but as I am 'live' now can't really test is to find out.
Guest Posted December 17, 2003 Posted December 17, 2003 Of course you can test. Use your own account, place an order, select cheque as payment method and bingo. Then you just cancel the order afterwards. I also highly recommend setting up a dummy store for testing purposes. I never make alterations to my live store without testing it out first. If your store is in www.yourdomain.com/catalog, then set up another one using www.yourdomain.com/test But yes, you use the comments box to send info to the customer.
_pleb Posted December 18, 2003 Posted December 18, 2003 Truth be told, the "Delivered" status that is default with MS2 is largely useless for us, and indeed customers. Shipping physical goods, as so many do here, means that the status ought to be Dispatched or something similar. For one thing, the emails sent out won't say an item has been delivered when it has infact just left you by way of post. We had two customers in roughly 65 ask us about it just after we went live, and so I swiftly changed the status. Its also semantically correct, which Delivered isn't.
kelantan Posted January 4, 2004 Posted January 4, 2004 After I have change my payment status to 'Pending', then I tested it with my testing account, I still can downloaded (the link is still showing after checkout). Any suggestion, what's was wrong? TQ
kelantan Posted January 4, 2004 Posted January 4, 2004 After that I checked out the customer order in Admin section, the order says 'Pending'. This is very confusing. ain't it?
Guest Posted January 25, 2004 Posted January 25, 2004 I have osc installed on one client's site and they have been complaining about the "Pending" -- It does confuse customers. Where can I replace the text it calls for to something else? if I knew what to replace it with. It would be good to modify the options to say additional things, but I am not sure I know enough php to do it.
storm Posted January 25, 2004 Author Posted January 25, 2004 Go into your Admin Panel and under Localization go into Order Status there you can change the text for pending, in fact all 3 - I use Recieved Order - Processing Order - and posted. Good luck
Guest Posted January 25, 2004 Posted January 25, 2004 Thanks Angel, I found the solution in another post. Was pretty easy, although I probably wouldn't have looked in Localization. I actually added a couple more, like "Out of Stock", "On Back Order"
storm Posted January 25, 2004 Author Posted January 25, 2004 Could you post what you did - I would find that useful, and maybe others with a similiar problem to solve. Thanx
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