Shipping, billing addresses

[Guest]

Hi everyone.

 

I'm having a little trouble with my address book. When a customer places an order and puts in their state it keeps showing as Alabama. example-customer in Kailua, Hawaii enters their address the state then gets bumped back to Alabama. So in the admin I am getting orders that says Customer Address is Alabama Shipping Address is Hawaii and Billing Address in Alabama.

 

I only ship to the US(alaska & hawaii) and Canada but I can't figure out the zone rates. I would like to do the shipping rates by zip code, Is this possible(I downloaded the contribution for the toll rates? Is this what I need?

 

Some help Please. In the meantime i am shipping really cheap and losing $$

 

Thanks Everyone

[jrwrestling]

Same Problem with states here.. why does it do that.

[Guest]

I'm not sure. It's annoying though. But these guys and gals are smart, they should be able to tell us. I'm glad I'm not the only one with this problem.

[tonymazz]

Has anyone figured this out, because I am having the same problem.

[Guest]

Until there is a fix for this, just check the zip code to make sure all Alabama orders are really for Alabama.

 

I have this problem, too. I have traced it to a customer not entering a required field in their contact info. The OSC sends them back to the page, but now the states have a dropdown menu and Alabama is the first in the list Alphabetically. So if the customer does not notice that the state has changed, it goes through as Alabama.

 

The solution is unknown to me, but I keep trying to find it. If I do, I will post it here.

[tonymazz]

Would it be possible to have the state dropdown box at the beginning of the process.

[Priest]

I am getting the same exact problem. Every few days I go through my database, locate customers with "Alabama" as their state, and then I use Google to verify their Zip Code and City to see what the real state should be.

 

The only way I have been able to duplicate this, is to sign up for an account and misspell the name of the state. Then, after clicking continue, it refreshes and displays a Drop Down box... which maybe the customer isn't checking.

 

I really can't figure it out other than that. But it is SO annoying... especially because I have to listen to customers either tell me that they didn't purchase because their information had the wrong address, or tell me how our "system" doesn't work.

 

:angry:

 

-Priest-

[Guest]

I can share my fix for this. Its not very well thought out so someone smack me if you see a problem:

 

In create_account.php I added the line with the state conditional and unshifted it into the $zones_array array.

 

while ($zones_values = tep_db_fetch_array($zones_query)) {

$zones_array[] = array('id' => $zones_values['zone_name'], 'text' => $zones_values['zone_name']);

if ( $state >= " " ) { array_unshift ( $zones_array , $state ) ; }

}

 

 

q.

[stevel]

See my Country-State Selector contribution - it should make the address collection much nicer for you.

[Stormlilly]

Steve,

 

I think your contribution is great! I installed it and it works perfectly. :)

 

Storm