luqi Posted November 30, 2003 Share Posted November 30, 2003 I want to draw your attention to a very genuine problem as i know most of other members may be suffering from the same problem.It definately needs prompt attention and i can assure you that without solving this problem it is useless to touch sky, because it is very basic thing and needs sorting out.I am possitive that in the past many discussions must have taken place but no one could have concluded it. I am using epdq and my 20% orders reach my bank but they are not shown in the admin orders and some times order shows in the admin but payment is not received though it is manageable but former problem where order details do not reach admin ,creates big confusion as i have to call customers to ask product details which is very much annoying at times for customers.All the time i have to cut sorry figure to tell my customers that due to database problem your product details are not showing. I think this one problem is sufficient to ruien all the best possible features and impression the customer had formed before ordering. I shall be highly obliged if some one can throw light on it and let me know solution if there is any. If there is no solution then developers please take serious note of it and let me know what you intend doing about it. I shall wait for comments please Link to comment Share on other sites More sharing options...
Guest Posted November 30, 2003 Share Posted November 30, 2003 How does epdq work? Does it take the credit card details on a separate site? Does it automatically refer back to osCommerce or does the customer have to redirect to osCommerce manually? If the latter, then there is your problem. Switch to a payment module that does not work that way. This is not an osCommerce problem, it is a problem with a set of payment methods (e.g. PayPal) that do not refer back to osCommerce automatically. This is not problem with many other payment modules, PayFlow Pro for example. Alternatively, you could look up the mods to add the order to the database prior to referral to the payment processor, which would at least get the order in the system. If that's not it, then you will have to do more work to find out what is causing the problem. Another possibility is that epdq is automatically trying to return to osCommerce but failing for some reason. Ask epdq to check their logs as to why this is happening. Most members have absolutely zero problems with their payment modules, so if you are having problems with yours, you should consider using a different module. Or fixing the bugs in your current third party module. Good luck, Matt Link to comment Share on other sites More sharing options...
Inactive Posted November 30, 2003 Share Posted November 30, 2003 is a problem with a set of payment methods (e.g. PayPal) that do not refer back to osCommerce automatically does this mean my customers will pay into my paypal but it wont' showup on der account system? Link to comment Share on other sites More sharing options...
Guest Posted November 30, 2003 Share Posted November 30, 2003 If you are using the default PayPal module and your customer does not click the return to store link (if they do click the link, then there is no problem), yes. There are three solutions to this: 1. Use the PayPalIPN module instead. It solves this particular problem with PayPal. 2. Use the workaround that has been posted. 3. Change the ordering process so that it creates the order and then submits to the payment processor. There is a contribution for this, but I'm not sure that it's up to date. Hth, Matt Link to comment Share on other sites More sharing options...
luqi Posted November 30, 2003 Author Share Posted November 30, 2003 Yes it collects payment on a separate epdq site details merge with account details and later after customer confirms order and it is sent for approval and after approval it comes back to oscom automatically .Customer does not do anything after he or she confirmS order then it is only epdq which automatically sends order to admin but because of some reason few do not reach there. Some one has recently introduced epdq module on the forum ,may be old but can you tell me if that module meets this particular requirement to get rid of this problem. Regards Yes it collects payment on a separate epdq site details merge with account details and later after customer confirms order and it is sent for approval and after approval it comes back to oscom automatically .Customer does not do anything after he or she confirmS order then it is only epdq which automatically sends order to admin but because of some reason few do not reach there. Some one has recently introduced epdq module on the forum ,may be old but can you tell me if that module meets this particular requirement to get rid of this problem. Regards Link to comment Share on other sites More sharing options...
Guest Posted December 1, 2003 Share Posted December 1, 2003 I am also having the 1st problem, where a customer's credit card is charged for the order, yet the osCommerce cart shows NO ORDER from the customer! I am using the default AuthorizeNet module, and do not have the paypal module activated. This is a major flaw in osCommerce, and it's leading to very unhappy customers for me! The only current method I can see is to go into AuthorizeNet at the end of each day (before batches settle) and manually verify every single charge with a sent order. Hoping someone has an easy fix for this. A previous post mentioned a "create order before authorizing" modification, but didn't give a link and indicated it might not be up to date. Anyone know more about that? Link to comment Share on other sites More sharing options...
Guest Posted December 2, 2003 Share Posted December 2, 2003 I am also having the 1st problem, where a customer's credit card is charged for the order, yet the osCommerce cart shows NO ORDER from the customer!Intermittently? Or every time? What does Authorize.net find in their logs when you call and ask what happened? What does your host find in their logs? Obviously the server is communicating with Authorize.net. Does Authorize.net think it is communicating back? Does your host agree? Hth, Matt Link to comment Share on other sites More sharing options...
Guest Posted December 2, 2003 Share Posted December 2, 2003 I am also having the 1st problem, where a customer's credit card is charged for the order, yet the osCommerce cart shows NO ORDER from the customer!Intermittently? Or every time? What does Authorize.net find in their logs when you call and ask what happened? What does your host find in their logs? Obviously the server is communicating with Authorize.net. Does Authorize.net think it is communicating back? Does your host agree? Hth, Matt Every time there is a transmission error, like so: Authorize.Net Merchant, Your script timed out while we were trying to post transaction results to it. Transaction ID: <large #> Transaction Result: This transaction has been approved. The following message was displayed to the customer: This is a valid error that occasionally has occured with every cart I've used against AuthorizeNet, and is a reasonable assumption that it will happen several times a month in course of typical use. AuthorizeNet shows the transaction, the approval, etc. The problem is that the connection back broke for some reason (processor use jump on the host, router foobar, cut line, etc.) The problem is not the transaction error itself, the problem is that OSC looses the order if any error occurs. In all my past carts I could go in and manually complete orders when authorizenet or paypal were unable to post back the transaction results. Link to comment Share on other sites More sharing options...
tholt576 Posted December 2, 2003 Share Posted December 2, 2003 I've had this same problem twice (out of two orders) in the past day. I'm using MS2 and Authorize.net. I have found that if I log in as the customer the items are still in his shopping cart and I can complete the order as if I were him. However, this still would be a HUGE problem if my volume were greater than it is. I can easily see losing an order, such that a customer is charged for items that never get shipped. Does anyone have any idea how one could solve this problem any better than what I've described? Blessings, Tom ScubaChick Incorporated Link to comment Share on other sites More sharing options...
tholt576 Posted December 2, 2003 Share Posted December 2, 2003 Okay, update, I have had three orders do this now. And so I ran a test order through and it did it to my test order as well. Does anyone know if Authorize.net has done something different in the past 2-3 days? Or have I screwed something up. All I have done recently is turn the cache on, but I just turned that off and ran another test order and had the same result. Blessings, Tom ScubaChick Incorporated Link to comment Share on other sites More sharing options...
tholt576 Posted December 2, 2003 Share Posted December 2, 2003 Another update. I solved this problem. It seems that having "Check User Agent" set caused the problem. I cleared it and now my test purchases work properly. :) Blessings, Tom ScubaChick Incorporated Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.