Error - checkout_shipping

[Guest]

Hi folks,

We got some problem during checkout.

One of our customers tried to place an order but

he created an account, but he could not complete it.

I tried also, but it's the same.

There occurs an error

 

res://c:\windows\system32\shdoclc.dll/dnserror.htm

 

on the following source.

https://host97.ipowerweb.com/~programm/osc/...5818a6b5550cc8d

 

and we dropped line 143 of checkout_shipping.php

 

142 // get all available shipping quotes

143 $quotes = $shipping_modules->quote();

 

and the error is not occurred, but it doesn't go through the next page.

Even though click "continue" button, just the same page,

 

https://host97.ipowerweb.com/~programm/osc/...5818a6b5550cc8d

 

What shall we do?

 

TIA,

Joseph

[polaris]

If you are using ipowerweb, then your problem is not alone.

 

I had same problem. I have contacted a few other oscommerce site owner who also use ipowerweb. We all had same problems.

 

I called them and they deny anything has being changed which I am sure it is not true. All the sudden all oscommerce owner had same problems and they said they didn't change anything on the server.

 

I narrowed the problem down to the line which sends "get" command through http protocol in usps.php, fedex.php, ups.php.

 

Here is what I believe, just a guess here, ipowerweb restrict some port usage so the "get" command could not be send.

 

I finally decide to drop ipowerweb.

[charly]

Yep ive had a few complaints from some of my customers that now host with myself, it always come down to you get what you pay for.

 

A lot of host offering very cheap or free services then they stick you on a crowded server, one of my customers site database stopped allowing connections once there was 10 not good when the 11 vistor gets error page.

 

Good fix by the way.

 

Charly

[Guest]

Thank you folks.

I just remove the UPS module and it works fine.

As Alex said, it is kind of port problem.

I should look for another web hosting service. :(

Thank you anyways.

 

Joseph

[polaris]

Yes. I found if you remove any shipping module which requires your site to make a http "get" request to an outside server for a real time shipping quote, the check out shipping process will continue.

 

I was upset about this hosting company because their tech support knows very little if not nothing and very rude.

 

The new hosting company I used right now is better. I can notice a noticable fast page loading and SQL Query. But I have to pay more per month to get the service.

 

So it all boiled down to "what you paid is what you get" :rolleyes:

[Guest]

Anyone else have any information on this? We are having the same problem with ipowerweb. Is there any fix besides switching hosting companies? Also any suggestions for a new hosting company?

[djdj]

Can we list everything that may be relevant here?

 

In my experience:

 

1. The failure HTML Page message readss "This Page Cannot be displayed"

 

2 IE Window banner reads "Cannot Find Server" -

 

3. This is TRANSITIONING to an https connection:

 

https://host48n.ipowerweb.com/~SITENAME/osc...ut_shipping.php

 

4. Appears unique to IPwerWeb hosting users

 

5. Some report intermittent IMPROVEMENT in the getting the page (but not getting checked out) if you comment out some shipping_quote retrievals

 

142 // get all available shipping quotes

143 $quotes = $shipping_modules->quote();

 

 

Any other observations? Something has got to click with someone!

 

Many thanks.

[Goanna]

Is it possible to somehow write an application that will send the "get" request through a proxy server over port 80, or do something like that?

[Guest]

Unfortunately I am one of the ipowerweb victims. I redirect my www.anime4sale.com domain to ipowerweb through 1and1.com. They are having a 3 year free promo til jan 14th 04. I set it up, and it was easy (back in oct). Setting up mysql is another story, that is why I forwarded to ipowerweb. I am either going to attempt to set up with 1and1, or get a yahoo store. Either way, I want the nightmare to end!