error: back-up directory does not exist. please se

[storm]

ADMIN>TOOLS>BACKUP

 

I am attempting to back up the database and keep getting this error message below, can anyone instruct me on how to do this.

 

error: back-up directory does not exist.

[mortsahl]

Create the directory on machine that osc is running on. The error message should give you the absolute path for what it's looking for -- just create the directory and make sure it has write permission set.

 

I could be more helpful if you'd tell me the OS you're running osc on and whether or not it's running on your machine or some hosted box somewhere.

[storm]

Thanx for the reply.

 

It is running on a hosted server running:

RedHat Linux machine. Its specification includes:

 

 

CPU(s):

 

2x 450 MHz Intel Pentium III

RAM 512 Mb

SCSI controller: Adaptec 7890 Ultra2

Hard Drive(s): 1x 35.8 Gb 1x 35.9 Gb

 

Server backups: Veritas Network Backup

Network: 3Com 100baseTX Network Cards

Power: Redundant Hot-swappable Power Supplies

 

Server software includes:

Operating system RedHat linux 7.3

Web server Apache 1.3.27

Scripting language PHP 4.1.2

Scripting language SunONE ASP 3.6.2

CGI Scripting language Perl 5.6.1

Database server MySQL 3.23.56

Mail server Exim 3.36

[mortsahl]

Assuming you have access to the box via telnet or SSH just log on to the machine and create the directory -- the error message should tell you what it's looking for. It'll probably be something like /usr/local/apache/htdocs/catalog/admin/backups, if so, log in and type ...

 

mkdir /usr/local/apache/htdocs/catalog/admin/backups

 

If you don't have direct access to the machine ask the sysadmin to create the directory for you.

 

Also, if you haven't already, you should rename, move or otherwise protect your admin directory. If you stay with the default name and location and have not otherwise protected it with .htaccess, anyone familiar with the directory structure of osc can get to your store and really screw things up as well as get to all of your customer info.