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How to Create Account at Checkout for Guest


richlewt

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Hi

I am now at testing stage with my shop and am trying out several approaches to entering the site. If a new customer comes to the shop and does not want to Create An Account ( I must admit that I would be put off by a shop that demands info before even looking) has a browse, finds an item and goes to checkout he gets hit with the pop-up dialogue Name/Password because he is entering a secure area.

Is it possible to divert him straight to the Create Account page instead of hitting this box and then followed by a Failed Authorisation Page?

thanks

Rich

"May the seam be with you"

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How do you know that they are a new account rather than an existing account? If you look at the page, it offers two options: one, log in with your existing account; two, if you don't have an existing account, create a new account.

 

In other words, an existing customer comes into the store and decides not to log in. They put an item in the cart. They go to checkout. As I read your post, you send them to the create account page. They try to create an account and get an error.

 

I would agree that the current login.php page is a bit confusing. However, the logic is correct. When you go to checkout, it offers you two choices: log in or create a new account.

 

Hth,

Matt

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Hi Matt

Thanks for your reply. What I meant was a new customer comes to the site. Selects an item say from "Whats New". He is then offered 2 buttons "Reviews" or "Add To Shopping Cart"- so he selects "Add To Shopping Cart". He is then offered "Update Cart", "Contiue Shopping" or "Checkout", so he selects "Checkout". Its at this stage that he gets hit with the pop-up and then the failed authorisation screen, it would be nice if he had a message saying that "Do you have an account? if so Login Here or "You need to create an account before progressing through checkout" Its just that I have never been presented with pop-ups and Failed Authorisation pages like this before with other shops. Its purely an observation not a criticsm.

I also agree with what you said about not knowing if its an existing customer or a new one.

thanks

Rich

"May the seam be with you"

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Hi

Problem sorted, my mistake. I had put a password protect on my catalog folder while shop is under development to stop people trying to buy from it. This was causing the above problem.

thanks

Rich

"May the seam be with you"

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