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osCommerce

The e-commerce.

Not sending emails


JonoB

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Firstly - a huge thank you to everyone involved in this amazing product - a big well done for an awesome tool!!!

 

My problem - emails are not automatically being sent when a customer completes their order. I have checked my config and it all looks ok.

 

Admin > Email options - send email is on. I can send emails from the admin manually to check that all is working in that respect. But no emails get sent to client or to me when ordering.

 

Any help much appreciated.

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OK... this is going to sound silly and my apologies if I am stating the obvious.

 

Although emails is turned on, have you got the email address in?

 

Could to try setting up the 'alternative emails' option too just to double check.

 

As you can tell I am no expert, but as no one else had replied yet I thought I'd try and help!

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The email needs to be in admin :arrow: Configuration :arrow: My Store :arrow: Send Extra Emails To for you to receive order emails.

 

Are you able to send emails to the same addresses that are not receiving emails elsewhere? Is admin SSL?

 

Hth,

Matt

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