OSCommerce Team - Where are you?

[blaine109]

Like many, I was ecstatic with the launch of OSC4. Sure, it was a bit buggy at first but that was to be expected with a brand new platform launch. Those bugs got worked out in a reasonable amount of time though.

Lately, it seems to be a ghost town here. Staff has seemed to pretty much disappear from the forums. Emails sent go unanswered. I am personally trying to move forward with my migration to OSC4 from V2.3.4 but bugs are in the way and I am not seeing any attempts at getting those resolved. I am literally stuck an unable to move forward. This means that I am currently not looking at purchasing any other Apps from the App store since I don't know if I will ever get to a point where I an implement them. I am now out there showcasing OSC which might bring you more customers. I have touched base with others familiar with OSC and have been seeking guidance and what I am hearing is that the OSC team doesn't really seem to be involved at this point.

Surely I can't be the only one can I?

Lately, I have contemplated cutting my losses (my investments into Apps, my time building the catalog, etc.) and going in a different direction whether that is going to Phoenix (still old but seems to have a good following of support) or going to more of a full feature/service direction like X-Cart.

I would prefer to continue with OSC4 but time is against me and I am running out of it. As I wait for bugs to be fixed or a new version to be released that might address my issues, I am losing ground against my competitors and I cannot afford to slip any further behind.

Is the OSC team still around and working on things or are you only working with private customers at this time? If you're still there working on things, let us know! What specifically are you working on to address known bugs or what new features are in the pipeline? Communication is important if you want to keep customers onboard. We need to know and see that there is still progress being made. There has been a huge drop off in communication over the past several months and anyone just now dropping by can definitely tell that from the lack of activity and engagement in the forums from the OSC team. If I were new to OSC and I dropped in and saw the lack engagement, I would keep on moving and pass this place by.

 

@Ivan Holbi @pandrei

 

[fatirsahi]

Yeah, I’ve been wondering the same thing. Feels like the OSCommerce team has gone completely silent lately. No real updates or clear roadmap. Anyone know if there’s still active development or support going on?

[Ivan Holbi]

Hi Blaine, Fatir,

Could you please provide us with the descriptions of the issues you face for us to check them further?

Best regards.

Ivan  

[pandrei]

On 6/20/2025 at 9:05 PM, blaine109 said:

Is the OSC team still around and working on things or are you only working with private customers at this time? If you're still there working on things, let us know! What specifically are you working on to address known bugs or what new features are in the pipeline? Communication is important if you want to keep customers onboard. We need to know and see that there is still progress being made. There has been a huge drop off in communication over the past several months and anyone just now dropping by can definitely tell that from the lack of activity and engagement in the forums from the OSC team. If I were new to OSC and I dropped in and saw the lack engagement, I would keep on moving and pass this place by.

At the moment we have a fairly stable version 4.14 and we are going to release the next version 4.15 in the third quarter.

[blaine109]

5 hours ago, Ivan Holbi said:

Hi Blaine, Fatir,

Could you please provide us with the descriptions of the issues you face for us to check them further?

Best regards.

Ivan  

I am currently stuck with bulk image imports. It seems that if you have multiple SKU's that use the same image that it will only process the bulk images for the first SKU in the file. All other SKU's with the same image names get skipped. I'm not sure why this is, perhaps something to do with how the script generates a hash for the image (hash_file_name in the products_images_description table) and the script not designed to handle images used across multiple SKUs?

This is a problem as I have groups of 10-30 SKU's items that all use the same images (several images per SKU as well) and that I would have to manually attach images in admin. That is not doable as I have 20,000+ SKU's.

Looking forward after I get dialed in on being able to bulk import products and images (the basics), I will need to see what options I have available for connecting to suppliers systems via REST to grab pricing and inventory. My market segment is also in the automotive industry, so I will definitely need some help with integrating vehicle year, make and models and allowing a customer to select one and show them matching products.

I definitely hope to see more involvement and communication about things that are happening behind the scenes with OSC4. I do really feel that you guys should have 1 or 2 techs that are consistently active on the forums answering questions and helping to identify and solve common issues. This will help to build out a community of users, like myself, that will also be more active on the forums and willing to lend a hand and offer advice and help which will help reduce the burden on your end of having support staff on the forums.

[Ivan Holbi]

21 hours ago, blaine109 said:

I am currently stuck with bulk image imports. It seems that if you have multiple SKU's that use the same image that it will only process the bulk images for the first SKU in the file. All other SKU's with the same image names get skipped. I'm not sure why this is, perhaps something to do with how the script generates a hash for the image (hash_file_name in the products_images_description table) and the script not designed to handle images used across multiple SKUs?

This is a problem as I have groups of 10-30 SKU's items that all use the same images (several images per SKU as well) and that I would have to manually attach images in admin. That is not doable as I have 20,000+ SKU's.

Looking forward after I get dialed in on being able to bulk import products and images (the basics), I will need to see what options I have available for connecting to suppliers systems via REST to grab pricing and inventory. My market segment is also in the automotive industry, so I will definitely need some help with integrating vehicle year, make and models and allowing a customer to select one and show them matching products.

I definitely hope to see more involvement and communication about things that are happening behind the scenes with OSC4. I do really feel that you guys should have 1 or 2 techs that are consistently active on the forums answering questions and helping to identify and solve common issues. This will help to build out a community of users, like myself, that will also be more active on the forums and willing to lend a hand and offer advice and help which will help reduce the burden on your end of having support staff on the forums.

Hi Blaine,

Please provide us with the following log files for us to check it further.

1) images/products/missing_img.txt
2) lib/common/extensions/OscLink/logs/*.log

Best regards,

Ivan

[Chadduck]

Any inputs /offerings on this topic would also be appreciated.

BJ

[blaine109]

On 6/24/2025 at 8:08 AM, Ivan Holbi said:

Hi Blaine,

Please provide us with the following log files for us to check it further.

1) images/products/missing_img.txt
2) lib/common/extensions/OscLink/logs/*.log

Best regards,

Ivan

Ivan,

I do not have any the missing_img.txt file in the images/products/ directory.

I also do not have any logs ing the lib/common/extensions/OscLink/logs/ directory.

Here's what I am doing. I am uploading image files to the bulk processing directory (/ep_files/manual_import/images/). I am then uploading my CSV file that is supposed to assign images to products.

Scenario 1 - 

I have 10 different products listed in this file and each product has 3 images to assign. All 10 products use the same 3 images. If I upload the file for these 10 products with the  same image, I end up with products that only have the 3rd image.

SKU1 - a.jpg
SKU1 - b.jpg
SKU1 - c.jpg
SKU2 - a.jpg
SKU2 - b.jpg
SKU2 - c.jpg
SKU3 - a.jpg
SKU3 - b.jpg
SKU3 - c.jpg
(repeat for all 10 SKU's)

I am trying to assign the same 3 images to multiple products. If I have them all in 1 file, I end up only having c.jpg as the only images for all SKU's in the file.

I can literally click the process button and then go to one of the product pages and keep refreshing it and see it change from a.jpg, to b.jpg and then finally end on c.jpg.

Scenario 2 - 

Now, if I have just 1 product in the file and have it assign images A, B and C then it works. That single SKU will have the 3 images that I wanted it to have.

So what it seems to me is that the bulk image import works correctly if I do not have products that use the same images but does not work if I have the same images for multiple SKU's in the file. I have 25K+ SKU's and anywhere from 10 to 50 SKU's will be in a group that will use the same image. These groups are the same style/model of product with with different specifications. Think of a red T-Shirt that comes in 10 different sizes that would all use the same images.

I also tried to parse this out into different files thinking I could have one file for all 10 SKU's with the same a.jpg image and then a second file for all 10 SKU's with the b.jpg image and then a third file for all 10 SKU's with the c.jpg image. Every time I run a file it just overwrites the primary image and I get the same result as Scenario 2.

I also discovered during this process that the import of images needs to be done in a CSV file. If you use an XLSX file, you end up with "empty" images.

The bulk image import seems to not correctly handle the import with the use of multiple SKU's that use the same image.

Would one of you like to log into my site to see what the issue may be? I'm more than happy to send you over my 2 scenario CSV files if you would like to see if you can replicate the issue.

[Ivan Holbi]

On 6/29/2025 at 3:15 AM, blaine109 said:

Ivan,

I do not have any the missing_img.txt file in the images/products/ directory.

I also do not have any logs ing the lib/common/extensions/OscLink/logs/ directory.

Here's what I am doing. I am uploading image files to the bulk processing directory (/ep_files/manual_import/images/). I am then uploading my CSV file that is supposed to assign images to products.

Scenario 1 - 

I have 10 different products listed in this file and each product has 3 images to assign. All 10 products use the same 3 images. If I upload the file for these 10 products with the  same image, I end up with products that only have the 3rd image.

SKU1 - a.jpg
SKU1 - b.jpg
SKU1 - c.jpg
SKU2 - a.jpg
SKU2 - b.jpg
SKU2 - c.jpg
SKU3 - a.jpg
SKU3 - b.jpg
SKU3 - c.jpg
(repeat for all 10 SKU's)

I am trying to assign the same 3 images to multiple products. If I have them all in 1 file, I end up only having c.jpg as the only images for all SKU's in the file.

I can literally click the process button and then go to one of the product pages and keep refreshing it and see it change from a.jpg, to b.jpg and then finally end on c.jpg.

Scenario 2 - 

Now, if I have just 1 product in the file and have it assign images A, B and C then it works. That single SKU will have the 3 images that I wanted it to have.

So what it seems to me is that the bulk image import works correctly if I do not have products that use the same images but does not work if I have the same images for multiple SKU's in the file. I have 25K+ SKU's and anywhere from 10 to 50 SKU's will be in a group that will use the same image. These groups are the same style/model of product with with different specifications. Think of a red T-Shirt that comes in 10 different sizes that would all use the same images.

I also tried to parse this out into different files thinking I could have one file for all 10 SKU's with the same a.jpg image and then a second file for all 10 SKU's with the b.jpg image and then a third file for all 10 SKU's with the c.jpg image. Every time I run a file it just overwrites the primary image and I get the same result as Scenario 2.

I also discovered during this process that the import of images needs to be done in a CSV file. If you use an XLSX file, you end up with "empty" images.

The bulk image import seems to not correctly handle the import with the use of multiple SKU's that use the same image.

Would one of you like to log into my site to see what the issue may be? I'm more than happy to send you over my 2 scenario CSV files if you would like to see if you can replicate the issue.

Hi Blaine,

Please provide us with your CSV-file for us to review it. You can provide us with this file without images.

Best regards,

Ivan

[blaine109]

 

11 hours ago, Ivan Holbi said:

Hi Blaine,

Please provide us with your CSV-file for us to review it. You can provide us with this file without images.

Best regards,

Ivan

Ivan,

The F174.csv is the file that has 3 images for all 10 SKU's that I am trying to update. When I process this file, all 10 SKU's will end up with the third image processed for each SKU and neither of the first 2 images will be on any of them.

The F174-Single.csv file only deals with 1 SKU and process 3 images for that SKU. When processed, the SKU will have all 3 images on it as expected.

 

F174.csv F174-Single.csv

[Ivan Holbi]

On 7/1/2025 at 4:00 AM, blaine109 said:

 

Ivan,

The F174.csv is the file that has 3 images for all 10 SKU's that I am trying to update. When I process this file, all 10 SKU's will end up with the third image processed for each SKU and neither of the first 2 images will be on any of them.

The F174-Single.csv file only deals with 1 SKU and process 3 images for that SKU. When processed, the SKU will have all 3 images on it as expected.

 

F174.csv 4.09 kB · 1 download F174-Single.csv 548 B · 1 download

Hi Blaine,

We checked and you set up your CSV files in the wrong way. Please see the screenshot below with 4 different products highlighted in it.

The correct way of setting up the CSV file is as follows. Please see the screenshot below.

Please see the screenshot below how to correct your CSV file.

Please also find attached the CSV file set up in the correct way for your reference.

Best regards,

Ivan

F174.csv