How to setup Order status update e-mail notification to customers

[TeknoLogic]

Hi all,

I tried to setup e-mail notifications to the customers when their order status changes. However there is not send any e-mail. I am wondering what part of the setup I forget.

In the admin I added the order status: Payment Received
(Admin > Settings > Order status > Order Status> Add new)

And I assigned an Email template for user: Order Status update

After an order is placed, the customer recieves the 'Order confirmation' e-mail. Then I change the order status from 'Awaiting payment' to 'Payment Recieved'. However the 'Order Status Update' e-mail has not been sent.

What else do I need to setup?

[TeknoLogic]

Anyone any thoughts?

[dkodin]

On 12/8/2024 at 6:07 PM, TeknoLogic said:

Hi all,

I tried to setup e-mail notifications to the customers when their order status changes. However there is not send any e-mail. I am wondering what part of the setup I forget.

In the admin I added the order status: Payment Received
(Admin > Settings > Order status > Order Status> Add new)

And I assigned an Email template for user: Order Status update

After an order is placed, the customer recieves the 'Order confirmation' e-mail. Then I change the order status from 'Awaiting payment' to 'Payment Recieved'. However the 'Order Status Update' e-mail has not been sent.

What else do I need to setup?

Look at the email templates

Then go to Admin -> Design and CMS -> E-mail templates and edit your template

 

The order comments is only an internal note for admins or managers.

[TeknoLogic]

Ok @dkodin,

I did all you suggested. E-mail notification are not send. Any additional suggestions?

Edited December 19, 2024 by TeknoLogic

[TeknoLogic]

It basically comes down to the following questions:

1. What is the selected Admin email template used for?
2. What is the selected User email template used for?

[Jack_mcs]

37 minutes ago, TeknoLogic said:

• What is the selected Admin email template used for?
• What is the selected User email template used for?

When a customer places an order, he gets an email showing it was placed (User email template). Then when you process the order in admin, the customer gets another email telling him the status was changed (Admin email template).

You can see, and change, the templates in Degisn and CMS->E-mail templates.

[TeknoLogic]

Ah, @Jack_mcs,

That explains why my configuration did not work. I expected the user e-mail template to be send to the user (customer) and the admin e-mail template to be send to the admin (store owner).

I think your answer is a useful addition to the osCommerce 4 wiki order status page. which is not very helpful in explaining the difference between the template settings.

Edited December 20, 2024 by TeknoLogic