User Registration Complaints

[Hotclutch]

Is anybody experiencing frequent user complaints about the registration system ? I average 5-10 sign ups per day, have V2 Recaptcha, and email validation set to required. Nearly every day I have a user complain about not being able to register.

I usually then create the account myself for them, or advise them to register the account first and then complete the checkout process.

I take into account that some people may be trying to register from their corporate networks and that the validation email maybe blocked. Also timeout period of Google Recaptcha. However I do not think it it limited to this only. 

It is hard to determine what the problem may be if you cannot see what the customer is experiencing. 

Today a lady reported to me that she was unable to select from the states pulldown menu.

 

 

[Hotclutch]

I am using the Print Theme. It could be this theme, as I have reported a previous problem with this theme relating to the states pull down menu.

[Hotclutch]

ACP -> Configuration -> Shipping Customer Details

needs to be configured further.

[Hotclutch]

Here is another complaint from a customer, verbatim:

"

I have tried over 6 times to create an account so that I can order a xxx; from both mobile as well as desktop I am unable to do so. Mobile the form expires, desktop I am unable to click on "Create" despite all info being filled in, captur being ticked and verification code completed. "Create" is greyed out. 

"