languages in confirmation mails

[Guest]

I currently have OSC to send a copy of the mail the customer receives to the shipping department.

 

Sometimes it happens that the shipping department does not understand which items have to be shipped, because their description is in another language.

 

Is there a way to have the e-mails sent in 2 different languages to the customer and to the shipping department?

 

(we do not have a distinct reference for each item, so the "product model" field is impossible to use for that purpose, because with 12 digits it is too short).

[Guest]

Please also check with the following forum message:

 

http://www.oscommerce.com/forums/viewtopic.php?t=37879

[Guest]

and why the heck can't I edit my message?

[Guest]

I don't think that phpBB supports editing of posts by normal users.

 

Have you thought of just having the shipper read the orders in the admin area when the emails are received? Admin should use that person's language selection.

 

There is quite a bit of work here. Basically, after you send the customer email (which you may want to copy to yourself so that you have a record...regardless of language), you will need to create and send a new email with the language you want. If you need multiple languages, this will be harder (I don't know why you would need this; if you did, I guess you could just build the email as many times as you need languages).

 

For a single language, copy all the $email_order lines. Change all the $email_order lines that you copied to say something else, like $email_order_in_admin_language (or whatever--just so long as it is different). Change all the CONSTANTS_USED in the copy lines to contain the actual text that you want to send. You will need to do new queries to get the language dependent values in variables used. Remember to make new names for the variables populated by the new queries so as not to interfere with what is in use for the customer's language.

 

Hth,

Matt

[Guest]

Hi Matt

 

thanks for your reply!

 

phpBB of course supports editing by users. I have myself several boards! It is a question of user permissions / I wonder why we are not permitted to edit own posts?

 

About the languages question:

The shipper is not so "computer friendly". Getting a mail and printing it, is the most he agrees to do.

 

The problem are the product names which are different in other languages.

For example, speaking of table cloth, I would sell "Square embroidered table cloth 55"x55" in the US, while in Germany this would read "Bestickte, quadratische Tischdecke 140x140cm" or "Nappe carr?e brod?e 140x140cm" in french.

 

In a perfect world, you would have a unique reference number for those items, which would then be included in brackets behind the item's name in the confirmation e-mail, such as:

"Square embroidered table cloth 55"x55 (ref.2453)"

 

But if you work with producers that make hand-made products and that have many different variations, you will see that they do not use a referencing system, so that they have to understand the description of the product ordered, which brings us back to our problem.

 

 

Appending the E-Mail function with a duplicate mail with another language seems to be the best idea. Somehow I had hoped someone did it already - I am lazy, you see :-)

 

Regards