Subscribers and Subscriptions

[DKarr]

@pandrei 
@Ivan Holbi

There is extensive code within OsCv4 referencing 'subscribe', 'subscription' and references to an extension named Subscribers (lib\common\extensions\Subscribers) which does not exist.  There is even a field in the customers sql table 'customers_newsletter'.
I want to send an email to my customers asking them to login to the new shopping cart.
At the very least, I want them to be able to subscribe/unsubscribe from within their account.
They need to have some control over their own newsletter field in this database.  But I am unable to see how to allow them to do that.

And the App Shop has two Addons but both don't work without MailChimp (I am not a fan).  

Can someone please explain what I am not seeing?

[herbsandhelpers]

Probably not helpful but I’ve turned everything off regarding subscription modules x 2 etc. 

I then created a new link in account that links to my central list on my website. 
 

If required I could temp import this list into subscribers after switching it back on and use the shop mail survey function. 

It’s a problem managing lists as everything needs to be up to date.

Otherwise customers are going to get annoyed.

I also use use SMTP with DMARC validation via Google. Currently I don’t think this can be done via shop as setting up SMTP mail seems impossible…

IDEA: Please can team create a Wordpress style app that can use the apis to manage SMTP with a few painless clicks …

Lorraine 

[pandrei]

1. We have abandoned direct mailing from the store, as this leads to problems associated with identifying the mailing as spam and blocking sites and software.

2. If you do not want to use MailChimp, then the Subscribers application can help you, which allows you to manage the list of subscriptions and user subscriptions to them. But you will have to look for a solution for sending emails. We are still looking for a solution for this situation.

[herbsandhelpers]

I’m currently happy with the internal shop emails sending via CRLF on an internal basis this works fine.

However ultimately having an SMTP facility e.g. like the Wordpress plugins which use external providers of choice would be great. 
 

Currently I’ve decided to manage all ‘subscription’ style emails via the Wordpress plugins. So within the shop account I’ve created a link to the Wordpress site so that ultimately there’s only one list to manage and Wordpress can handle it all via SMTP.
 

This works for me.

Regarding internal shop emails, it seems my server can encrypt it (TLS) as it passes from shop to user so again I’m happy with that. 
 

I’m not a programmer so I don’t really understand the complexities of these things.

Lorraine 
 

 

Edited August 20, 2024 by herbsandhelpers

[DKarr]

On 8/20/2024 at 2:27 PM, pandrei said:

2. If you do not want to use MailChimp, then the Subscribers application

I found the Subscribers application but it says "To use the subscription module, the Newsletter module must be installed and configured first".   There does not appear to be a "Newsletter" app.  All that I found is "Mailchimp Integration".      Please, what am I not seeing?

Edited September 4, 2024 by DKarr

[herbsandhelpers]

Again,

I’ve got both apps installed but don’t use them as I prefer to give a link to my central list elsewhere. It keeps everything in sync.

Potentially I think I could import current subscribers into OSC4 to use the Mail functions etc. but haven’t so far so sorry but I can’t help …

Best wishes,

Lorraine 

 

[pandrei]

On 9/4/2024 at 4:42 PM, DKarr said:

I found the Subscribers application but it says "To use the subscription module, the Newsletter module must be installed and configured first".   There does not appear to be a "Newsletter" app.  All that I found is "Mailchimp Integration".      Please, what am I not seeing?

This is an incorrect description. The module can be used independently to manage customer subscriptions. You will simply get a list of customers who are subscribed to the mailing list and will be able to export it or use a custom module that will send emails.

[DKarr]

Installation resulted in 403 Error:

Error Log says

2024-09-09 08:57:03 [-][-][warning][application] Internal install class "\common\extensions\Subscribers\Subscribers" is failed (safe method will be used): HTTP code: 403

The popup window citing the error also included "installation successful" wording as well as the 403 error.

Please, what does this mean?

[DKarr]

Sadly, it means the mod does not work:  tried to add a link to customer's Account page and lost the page completely.

[pandrei]

On 9/9/2024 at 5:24 PM, DKarr said:

Installation resulted in 403 Error:

Error Log says

2024-09-09 08:57:03 [-][-][warning][application] Internal install class "\common\extensions\Subscribers\Subscribers" is failed (safe method will be used): HTTP code: 403

The popup window citing the error also included "installation successful" wording as well as the 403 error.

Please, what does this mean?

I logged your site and see that Subscribers works fine. Do you still have a problem with it?

[DKarr]

No way for customers to subscribe/unsubscribe.  And trying to add a subscription link to any page makes that page unaccessible through customization and does not add the link.  ie: add link to customer Account page.

Edited September 17, 2024 by DKarr

[pandrei]

On 9/17/2024 at 3:45 PM, DKarr said:

No way for customers to subscribe/unsubscribe.  And trying to add a subscription link to any page makes that page unaccessible through customization and does not add the link.  ie: add link to customer Account page.

https://www.your_site.com/subscribers - just added test subscriber:

[DKarr]

There is no way to add a link/access within the Customers Account:   The page/widget errors.  

So I created my own link in the menu for them.