Bug? Order confirmation template will not create invoice link on customer initiated order

[jimdanforth]

Just discovered when a customer places an order the order confirmation has the following:

Order Number: 23176
Detailed Invoice:
Link send Administrator
Date Ordered: Tuesday 13 February, 2024

If I use that same email template for a different status, or even the same status but cause the email to be created from the backend it works fine:   (I removed the url from the link.)

 

Order Number: 23176
Detailed Invoice:
View
Date Ordered: Tuesday 13 February, 2024

 

SO the same email template is used in both examples above with the only difference being the first was initiated when the customer ordered and the second when I updated status:

I copied the order confirmation template so I would not change the original.

JimD

 

[pandrei]

2 hours ago, jimdanforth said:

SO the same email template is used in both examples above with the only difference being the first was initiated when the customer ordered and the second when I updated status:

It happens if customer creates an order as guest. So he does not have an account (actually he has an hidden Guest account) and he cant open the link on its invoice, because its link inside his account.

You can switch his customer account to a regular account:

and then if you update the order status, he should receive an email with a link. But he will not know an account password and will have to recover the password with his email.

[jimdanforth]

So does it change the customer's account automatically after a backend update to the order? Since subsequent emails include the link even if the customer has made no changes I don't see why the original confirmation couldn't include it just as any update does.

At a minimum, can I replace the "Link send Administrator"?  It makes it look like an error?

[pandrei]

9 hours ago, jimdanforth said:

So does it change the customer's account automatically after a backend update to the order?

No. If the customer did not want to be a registered customer and made a purchase as a guest, his account is a guest account and he does not have access to his account and, accordingly, CANNOT open the link with the invoice

9 hours ago, jimdanforth said:

At a minimum, can I replace the "Link send Administrator"?  It makes it look like an error?

Sure:

[jimdanforth]

Thank you.  I will work with that.