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  • 2 months later...

Hello

 

We bought this app on osCommerce. Contacted Klarna. The osCommerce platform is NOT one of their partner platforms, so we can't get connected directly. Meaning we can't get Klarna ID and/or username. They recommended to contact our (or a) PSP, to try to get connected through them. Seems complicated, this isn't what we're looking for, and what we paid for.

Please clarify/detail how we can make Klarna work on osCommerce.

Edited by [email protected]
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18 minutes ago, [email protected] said:

Hello

 

We bought this app on osCommerce. Contacted Klarna. The osCommerce platform is NOT one of their partner platforms, so we can't get connected directly. Meaning we can't get Klarna ID and/or username. They recommended to contact our (or a) PSP, to try to get connected through them. Seems complicated, this isn't what we're looking for, and what we paid for.

Please clarify/detail how we can make Klarna work on osCommerce.

Hi,

Sorry for the inconvenience.

Could you please confirm if you have the existing Klarna account? If not, could you please create one in the Klarna system to get the required information (Klarna ID and/or username)?

Best regards,

Ivan

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Like I mentioned, we are unable to set up an account with Klarna, because we can't move forward signing up, since osCommerce isn't a partner platform.

We spoke to them over the phone, and through email, they confirmed that we CAN NOT get a Klarna user ID directly from them.
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23 hours ago, [email protected] said:

Like I mentioned, we are unable to set up an account with Klarna, because we can't move forward signing up, since osCommerce isn't a partner platform.

We spoke to them over the phone, and through email, they confirmed that we CAN NOT get a Klarna user ID directly from them.

Hi,

We apologize for the inconvenience.

We are in the process of resigning the partner agreement with Klarna since we recently released the new osCommerce version 4.x and the previous agreement was based on the old osCommerce versions. In the meantime while signing up for the Klarna's account in order to get the required keys for your Klarna module, please choose the custom solution option since the osCommerce platform is not available there yet. After that choose the required Klarna solution, obtain the keys and fill them in in your osCommerce Klarna module.

Best regards,

Ivan

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