Inna Tretyak Posted November 20 Share Posted November 20 Whether it's order confirmations, subscription updates, or special promotions, comment templates allow you to deliver a superior customer experience. Easily manage these templates to create clear and relevant personalized messages: Managing Comment Templates Quote Link to comment Share on other sites More sharing options...
simon5968 Posted November 20 Share Posted November 20 Hi, I'm not really getting what this is, I've followed the guide Managing Comment Templates but what do i do next to use them? Simon Quote Link to comment Share on other sites More sharing options...
Ivan Holbi Posted November 24 Share Posted November 24 On 11/20/2023 at 2:49 PM, simon5968 said: Hi, I'm not really getting what this is, I've followed the guide Managing Comment Templates but what do i do next to use them? Simon Hi Simon, This functionality is used to send the standard information to the customer when you switch your order to a certain status. Depending on the chosen status the customer will be updated with the required information from the comment template. Best regards, Ivan Quote Link to comment Share on other sites More sharing options...
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