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The e-commerce.

Enhancing Customer Communication with Comment Templates

Inna Tretyak

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On 11/20/2023 at 2:49 PM, simon5968 said:

Hi, I'm not really getting what this is, I've followed the guide Managing Comment Templates but what do i do next to use them?



Hi Simon,

This functionality is used to send the standard information to the customer when you switch your order to a certain status. Depending on the chosen status the customer will be updated with the required information from the comment template.

Best regards,


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