Emails won't send from OSC4

[jroc999]

Hi everyone,

By reading the forums here I can see people are having issues setting up emails notifications and such.

This is preventing me from going forward also.

I have tried everything that I have seen thru the forums and posts. And nothing.

I actually had one email sent, and come to me, then without changing anything.. it stopped working and no further email has been sent.

No junk, no spam nothing anywhere.

I installed the 'Emails History' reporting tool. And still no luck, I can't tell what the system is doing.

Why is the setup of this so hard.. I don't get it.

If someone can assist me getting this to work that would be great. Right now I am stumped and have spent hours on it already. Argghh..

[Jack_mcs]

@jroc999It's not clear to me if you are saying the problem is in the shop or with your hosting email. But you can download the email test script from here and that may help you find where the problem is at.

[jroc999]

Thanks Jack let me take a look. I'm not sure where the problem is, the email history log doesn't tell you anything. Let me check the email test script.

[jroc999]

So it got the file uploaded and ran it from the browser. I enter a from email and a to email.

Hit Submit query. Nothing.

 

 

[jroc999]

So I made some progress. I created two on-server hosted email accounts.

When using the 'contact us' form for my website, it sends a notification to the email I entered under the email options. [email protected] for example

But I am not seeing any email confirmation being sent to the email account that people are entering on the contact page.

Very odd the way this thing works.

Is it supposed to work this way ?

[ErikReilly]

On 10/30/2023 at 9:45 AM, jroc999 said:

Hi everyone,

By reading the forums here I can see people are having issues setting up emails notifications and such.

This is preventing me from going forward also.

I have tried everything that I have seen thru the forums and posts. And nothing.

I actually had one email sent, and come to me, then without changing anything.. it stopped working and no further email has been sent.

No junk, no spam nothing anywhere.

I installed the 'Emails History' reporting tool. And still no luck, I can't tell what the system is doing.

Why is the setup of this so hard.. I don't get it.

If someone can assist me getting this to work that would be great. Right now I am stumped and have spent hours on it already. Argghh..


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[MadWayne]

Okay so set up an email account on the server and thats working as an email address, in that I can send and receive emails from outlook.

So I need to set up either the server settings or the OSC4 settings correctly, I just dont recall it being this troublesome in OSC2 but not used that for many years.

I do need to get some sleep this evening but its bugging me that i am missing something so simple and basic and there is little guidance  on this .

[MadWayne]

Resolved email issue, two issues one was the domain I was using was left over elsewhere when I last looked at the project and had forgotten about and the the second was due to keep changing the email options when i did have it right the first time but because of the other issue changed them to be wrong.

just need to work out the design thing, not finding it easy but making progress at least

[doug78]

I would like to jump in on this topic. I can't get messages to work for the life of me. I have purchased the email reports history app and it shows emails were sent and there are no errors in the error log, but the emails DON'T send. It is so frustrating!!!!!  I have searched and searched and searched and there is very little about this new osc4 version and it seems that a lot of people have issues with getting email to send. I have changed themes and tried different email addresses and everything. The contact us emails don't send either.

Any help would be greatly appreciated!!!!!