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New installation displays "please contact us if you see this page" at startup


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Posted

Running my new installation of V4 produces this startup error: "please contact us if you see this page"

And besides that, trying to access Admin gives this error:

Error (#2)

An internal server error occurred.


Not a happy way to leave V2.2 behind.  By the way, this is indeed a brand new installation on a new server, and not just an "upgrade."  I will deal with converting the database later...

Any thoughts and help will be appreciated!

Posted

Hi Russ,

Usually, if you could access the ADMIN section, you would look at the error log under "settings -> tools -> error log viewever", however  as you are also receving an error accessing the admin, you will need to examing the log files directly using your webhosting control panel (or file explorer if running locally)

You can find the ADMIN error logs at  xxx/public_html/lib/backend/runtime/logs/ 

and the website FRONT END  error logs at xxx/public_html/lib/frontend/runtime/logs/

These should point your efforts in the right direction, probably a server configuration value (redirects), missing database or php module missing

 

Posted
On 8/24/2023 at 2:48 AM, rsthomas said:

Running my new installation of V4 produces this startup error: "please contact us if you see this page"

Could you send me the logs for these folders:

8 hours ago, CHD-UK said:

You can find the ADMIN error logs at  xxx/public_html/lib/backend/runtime/logs/ 

and the website FRONT END  error logs at xxx/public_html/lib/frontend/runtime/logs

 

Posted

Thanks guys for responding!

Even with the site producing those errors, and seemingly not running, the server was experiencing heavy activity.  I host multiple domains on the server using a cPanel-like hosting system (Sentora.org).  Once I deleted all the files in the site's directory the server settled down.

Meanwhile, I discovered  https://www.oscommerce.com/wiki/Installing_osCommerce_4_on_Dedicated_Server,_Cloud_Server_or_VPS for the detailed step-by-step process to install version 4.  Everything was going fine until the time came to install MariaDB.  Below is the result:

------------------------------
root@admin:~# apt install mariadb-server mariadb-client
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 mariadb-server : Depends: mariadb-server-10.3 (>= 1:10.3.38-0ubuntu0.20.04.1) but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
root@admin:~#
------------------------------

Now what do you think is going on?

Posted

Bit outside my wheelhouse, but have a look at the suggestions to a similar question on ask Ubuntu

https://askubuntu.com/questions/1292233/mariadb-server-depends-mariadb-server-10-3-110-3-25-0ubuntu0-20-04-1-bu

failing that, also here:

https://www.google.com/search?q=The+following+packages+have+unmet+dependencies%3A++mariadb-server+%3A+Depends%3A+mariadb-server-10.3+(>%3D+1%3A10.3.38-0ubuntu0.20.04.1)+but+it+is+not+going+to+be+installed

 

Skimming the answers it looks like you may either have two databases installed on your system or packages are conflicting so will need to be removed and manually installed in a different order.  Hope that helps point you in the right direction...

  • 4 weeks later...
Posted

I was experiencing this error message, and the fix I was told was to install and/or configure the PHP module "fileinfo" in cPanel. You might give it a try.

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