Chadduck Posted July 19, 2023 Posted July 19, 2023 (edited) Perhaps I missed it but I did not see any place to send a test email while setting up the email options (to verify the installation works) during the OSC v4 setup process. Is there one? If not can one be incorporated? BJ Edited July 19, 2023 by Chadduck Quote
pandrei Posted July 19, 2023 Posted July 19, 2023 (edited) 7 hours ago, Chadduck said: Perhaps I missed it but I did not see any place to send a test email while setting up the email options (to verify the installation works) during the OSC v4 setup process. Is there one? If not can one be incorporated? You can force change a password for yourself in Admin->Managers->Members->Update password to send test email. Also I suggest you install Email History Report - it show emails history, sending status and an error message if something goes wrong Edited July 19, 2023 by pandrei Quote
Chadduck Posted July 19, 2023 Author Posted July 19, 2023 @pandrei Thank you for the information. Doing that revealed the email was NOT correctly setup. Although the Email History Report showed it was sent correctly. I had overlooked setting the smtp transport option. With the Email History Report resend option follow up testing much easier. BJ Quote
keitdgn Posted August 9, 2023 Posted August 9, 2023 Hi all. well ive set up the smtp server ,username and password etc and set the emails to go via smtp but nothing sends. i can send a coupon and it says its sent but it isnt. the email history report says its sent all good. Also if i hover above the email button or the customers email address ,in the bottom left of the screen its got the 'mailto' default mailer link, an if i click the email button it opens my Thunderbird mail on the pc. so the smtp website installed mailer just isnt working. il keep cracking away at it but if anyone has any answers id love to hear them! Quote
Chadduck Posted August 10, 2023 Author Posted August 10, 2023 11 hours ago, keitdgn said: so the smtp website installed mailer just isnt working. @keitdgn I was in this position also - I had overlooked the SMTP Mailer Configuration -> E-Mail Options -> SMTP Mailer Select SwiftMailer (as it is included with OSCommerce v4) Then check it as outlined by pandrei above Quote
keitdgn Posted August 10, 2023 Posted August 10, 2023 Thank you. I had that installed. Ive got it working now . i had to edit sales channel and select 'off' for the default email (the one used when installing the site) and add in the one i want to use. what had been happening is that the oscommerce system was working fine and sending out the emails but because i had selected use default email and not seen the extra options (as some options only appear when you toggle a switch. the emails server was bouncing them. because it had two different emails in the send info. still some options not working, like it is stuck on 'sendmail' when i want to send a customer a email from thier details page by clicking the button. it just opens my pc based mail program even though i have smtp swiftmail added and cashe flushed. but the order confirmation emails are being sent now and i can send emails from 'send gift voucher' in marketing, that works. I cannot send a payment reminder because that button is greyed out and crossed out////// maybe its because its not a paid for version? so some functionality isnt there? Quote
Chadduck Posted August 10, 2023 Author Posted August 10, 2023 @keitdgn While I would like to assist further I can not as I am just getting my feet wet with this version. It is a rather drastic change with a rather steep learning curve from my previous version of OSC. BJ Quote
Chadduck Posted August 11, 2023 Author Posted August 11, 2023 @keitdgn I am hoping you can save me some hair pulling. Is this what you were experiencing? I placed myself a test order - no email rcvd but the order posted I updated the order (checked Notify Customer) - no email rcvd Like you I sent myself a Gift Voucher - RCVD email The only item that showed up in the Email History report was the Git Voucher. I ask because the solution you showed really doesn't apply in my case as I only have one Sales Channel active so it is the default channel. I tried to remove the email address in the General section but couldn't save it. Having explained this - Do you have any suggestions about what else could I examine that would be causing the issue? BJ Quote
keitdgn Posted August 12, 2023 Posted August 12, 2023 well . not just yet but i will! , im spending hours on it , i only need one sales channel ,i did add one ofmy own aside from the demo ones but its just greyed out. cannot activate it . and i accidentally deleted another , and cant get it back. oops. and it seems if you deactivate a module it vanishes in to thin air! . back to the email thing. im just trying to get the theme sorted out . ive got the contact form working fine with re-capture. on the furniture these. I broke it on the watch theme, the contact form just vanished and i cant get it back. i will be on it all day again tomorrow and Sunday so please check back and il see you and might have an update. I just made a new customer account and it sent a welcome email instantly. but i cant check out anything as i cant get any payment options to work even in testing and its 2am . il be back on it in the morning. I did get order confirmation emails yesterday using the watch theme. it seems each theme has to be set up separately if you tell me what theme youre using i can try it . Quote
keitdgn Posted August 12, 2023 Posted August 12, 2023 in the sales channel setup. make sure all the fields are set for the email you have set up with the smtp. as there is more than one box . a box for each function. untoggle default and some more boxes should appear. Quote
Chadduck Posted August 12, 2023 Author Posted August 12, 2023 1 hour ago, keitdgn said: if you tell me what theme youre using i can try it . The WATCH theme 1 hour ago, keitdgn said: make sure all the fields are set for the email you have set up with the smtp I will check BUT I beleive that they are all completed. BTW IF I discover anything I will also post that. BJ Quote
keitdgn Posted August 12, 2023 Posted August 12, 2023 okay. I managed to fix the watch theme i broke by restoring the backup of it that i made before i used it Ive added a product, to test. i can buy it . i get conformation emails both to the customer and myself. i can email gift vouchers. I haven't been able to update an order yet. as there's so many menus I'm still getting used to it . I will try , and if it sends me an email il let you know. also check your junk mail folder as i got some in there initially when they were being rejected because the system was using the default setup email and i had inputted another to send from so because of the conflict in the email header. the outside server was rejecting it , it was bouncing back to my junk folder. and not reaching the intended destination. Importantly i want customers to be able to post a message in their account and be able to reply to it. Quote
pandrei Posted August 12, 2023 Posted August 12, 2023 10 hours ago, keitdgn said: well . not just yet but i will! , im spending hours on it , i only need one sales channel ,i did add one ofmy own aside from the demo ones but its just greyed out. cannot activate it . and i accidentally deleted another , and cant get it back. oops. and it seems if you deactivate a module it vanishes in to thin air! . back to the email thing. im just trying to get the theme sorted out . ive got the contact form working fine with re-capture. on the furniture these. I broke it on the watch theme, the contact form just vanished and i cant get it back. i will be on it all day again tomorrow and Sunday so please check back and il see you and might have an update. I just made a new customer account and it sent a welcome email instantly. but i cant check out anything as i cant get any payment options to work even in testing and its 2am . il be back on it in the morning. I did get order confirmation emails yesterday using the watch theme. it seems each theme has to be set up separately if you tell me what theme youre using i can try it . If you need a single theme, you can install osCommerce with one theme and just modify it as needed. 12 hours ago, Chadduck said: I placed myself a test order - no email rcvd but the order posted I updated the order (checked Notify Customer) - no email rcvd What does Email History report show for these emails? If it shows success status, emails may be blocked on the receiving mail server. Quote
keitdgn Posted August 12, 2023 Posted August 12, 2023 go to the edit sales channel page. that is, select sales channel, /admin/platforms/ on the contact information box. make sure the email address and email from emails are entered in the two boxes. by default. my 'email from' box filled its self in with '[email protected]' (example) i had to change it manually. then my emails started working Quote
Chadduck Posted August 12, 2023 Author Posted August 12, 2023 1 hour ago, pandrei said: What does Email History report show for these emails? If it shows success status, emails may be blocked on the receiving mail server. @pandrei It shows the Gift voucher as sent (and YES it was received) BUT nothing regarding the "test order" nor the update to that order. 2 hours ago, keitdgn said: make sure the email address and email from emails are entered in the two boxes. @keitdgn After verifying - YES they are completed. see graphic 1 @pandrei Graphic 2 is the Order Processing, Graphic 3 is the Email history. Quote
Chadduck Posted August 12, 2023 Author Posted August 12, 2023 Well, it appears, that the Order Processing section has two (2) DIFFERENT comment areas. One is for store staff to put comments regarding the customer and/or the order which is NOT made available for the customer to see. Apparently this DOES NOT sends an email. The other is for the CUSTOMER and is what would be sent as an email to the customer. Unfortunately, even with the "Notify Customer" checked it DOES NOT send an email as can be seen by the red "X" in the "Customer Notified" column. (shown in previous Graphic 2) Email history shows nothing was sent either. Quote
pandrei Posted August 14, 2023 Posted August 14, 2023 On 8/12/2023 at 4:44 PM, Chadduck said: It shows the Gift voucher as sent (and YES it was received) BUT nothing regarding the "test order" nor the update to that order. You did not have an email template for default order status: After I set the default template the order email was sent. Quote
Chadduck Posted August 14, 2023 Author Posted August 14, 2023 36 minutes ago, pandrei said: After I set the default template the order email was sent. @pandrei So does this setting needs to be set on every template? BJ Quote
pandrei Posted August 15, 2023 Posted August 15, 2023 15 hours ago, Chadduck said: So does this setting needs to be set on every template? This setting needs to be configured for those order statuses for which you want a notification to be sent to the customer. Quote
Chadduck Posted August 15, 2023 Author Posted August 15, 2023 6 hours ago, pandrei said: This setting needs to be configured for those order statuses @pandrei In my ongoing quest to understand the various settings used by OSC version 4, whenever you post an answer I revisit the unmodified version of the them (Watch) and compare its settings to what you indicate [within my working theme (MWW2)]. Unfortunately, because the settings for this particular answer are stored in the database - the changes for it also appear in the Watch theme - could you please identify WHICH Order Status you actually changed? It appears to be the "New Orders / Awaiting for payment" status. However, since going the a specific status only identifies the edit page as "Edit Orders Status" and the dropdown for the "Status Group" only indicates "New Orders" I am uncertain if the "New Orders / Processing" also requires the User Email Template change. Also, may I suggest that in a future update that the Edit page for this setting include the title of the item being edited? (e.g. "Edit Orders Status - New Orders / Awaiting for payment", or "Edit Orders Status - New Orders / Processing") I suggest this because it is really easy to get lost within "status groups" and knowing WHICH have been modified. BJ Quote
pandrei Posted August 16, 2023 Posted August 16, 2023 16 hours ago, Chadduck said: Unfortunately, because the settings for this particular answer are stored in the database - the changes for it also appear in the Watch theme - could you please identify WHICH Order Status you actually changed? I changed the "New Orders/Redirected at payment gateway" order status. 17 hours ago, Chadduck said: However, since going the a specific status only identifies the edit page as "Edit Orders Status" and the dropdown for the "Status Group" only indicates "New Orders" I am uncertain if the "New Orders / Processing" also requires the User Email Template change. It depends on online payments you have and that statuses they set. Quote
Chadduck Posted August 16, 2023 Author Posted August 16, 2023 4 hours ago, pandrei said: It depends on online payments you have and that statuses they set @pandrei SO... IF I understand you correctly I will need to wait to set these until my particular credit card payment module is completed and installed and THEN set these - CORRECT? BJ Quote
pandrei Posted August 16, 2023 Posted August 16, 2023 4 minutes ago, Chadduck said: IF I understand you correctly I will need to wait to set these until my particular credit card payment module is completed and installed and THEN set these - CORRECT? Usually you can find out which order status is used in a payment in its settings. For example, for the PayPal payment settings: Quote
Chadduck Posted August 16, 2023 Author Posted August 16, 2023 @pandrei I utilize PayFlow. That module has not yet been completed. But THANK YOU for the rapid reply. BJ Quote
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