does not register

[elkaso]

hello,
When registering as a new client, the response is as follows:

thank you
greetings

[CHD-UK]

Hi Fernando,

That page seems to suggest that there is either something wrong with your server setup, or that you have encountered an error in one of the system files.

System errors should be logged by the system in the error log, and viewing this can give you a clue to why it has broken,  so if you still have access to the ADMIN section, go to this screen

ADMIN -> Settings -> Tools -> Error Log Viewer

As the error has occurred in the "front end" website (as opposed to the back end admin), you will need to look at the Front End error logs.   Use the drop down to select...

 

Double click on app.log to view the errors and see if that helps point you in the correct direction of a solution.

** From this screen you can Double-click on each of the lines in the error log to get more detail

If you are still struggling, you perhaps would be best sending a copy of the log files to the developers would be the best course, So, from the "Error Log Viewer" screen (pictured above,  click the "Download all logs (.zip)" button and contact / PM  @pandrei

Let me know how you get on...

 

 

[elkaso]

8 minutes ago, CHD-UK said:

Hola Fernando,

Esa página parece sugerir que hay algún problema con la configuración de su servidor o que ha encontrado un error en uno de los archivos del sistema.

El sistema debe registrar los errores del sistema en el registro de errores , y ver esto puede darle una pista de por qué se ha roto, así que si aún tiene acceso a la sección ADMINISTRADOR, vaya a esta pantalla

ADMINISTRADOR -> Configuración -> Herramientas -> Visor de registro de errores

Como el error ocurrió en el sitio web "front-end" (a diferencia del administrador de back-end), deberá consultar los registros de errores de Front-end. Utilice el menú desplegable para seleccionar...

 

Haga doble clic en app.log para ver los errores y ver si eso lo ayuda a orientarlo en la dirección correcta de una solución.

** Desde esta pantalla puede hacer doble clic en cada una de las líneas del registro de errores para obtener más detalles

Si todavía tiene problemas, tal vez lo mejor sería enviar una copia de los archivos de registro a los desarrolladores. Entonces, desde la pantalla "Visor de registro de errores" (en la imagen de arriba, haga clic en " Descargar todos los registros (.zip) ) "botón y contacto / PM  @pandrei

Déjame saber cómo te va...

 

 

empty, no errors

[pandrei]

1 hour ago, elkaso said:

empty, no errors

Could you check files into this folder: lib/frontend/runtime/logs/

[elkaso]

3 hours ago, pandrei said:

Could you check files into this folder: lib/frontend/runtime/logs/

 

I'm going from bad to worse!

[elkaso]

11 minutes ago, elkaso said:

 

I'm going from bad to worse!

[pandrei]

2 hours ago, elkaso said:

I'm going from bad to worse!

You turned on Store Page Parse Time option into Admin->Settings->Configuration->Logging but did change Log Destination file and it's name is incorrect in your site.

Just turn off Store Page Parse Time or change Log Destination to correct file name.

[elkaso]

8 hours ago, elkaso said:

hello,
When registering as a new client, the response is as follows:

thank you
greetings

this issue is still unresolved!

 

 

 

16 minutes ago, pandrei said:

Activaste la opción Tiempo de análisis de la página de la tienda en Admin->Configuración->Configuración->Registro, pero cambiaste el archivo de destino del registro y su nombre es incorrecto en tu sitio.

Simplemente desactive el tiempo de análisis de la página de la tienda o cambie el destino del registro para corregir el nombre del archivo.

I already solved this from the Bd, since the admin did not work!
Thank you

[pandrei]

15 minutes ago, elkaso said:

this issue is still unresolved!

It seems you deleted all sales channels (Admin->Sales channels)? You have to leave at least one sales channel to configure the frontend.

[elkaso]

3 minutes ago, pandrei said:

¿Parece que eliminó todos los canales de ventas (Administrador->Canales de ventas)? Tienes que dejar al menos un canal de venta para configurar el frontend.

No, the sales channels are all good, only the sample ones are off.
try registering at https://karavaca.com/foto/

[pandrei]

7 minutes ago, elkaso said:

No, the sales channels are all good, only the sample ones are off.
try registering at https://karavaca.com/foto/

So, you have one active sales channel?

Edit it and check that Default sales channel is switched on and Country field is not empty

[elkaso]

13 hours ago, pandrei said:

Entonces, ¿tiene un canal de ventas activo?

Edítelo y verifique que el Canal de ventas predeterminado esté activado y que el campo País no esté vacío

[pandrei]

15 hours ago, elkaso said:

No, the sales channels are all good, only the sample ones are off.
try registering at https://karavaca.com/foto/

 I mean these two fields for your active sales channel:

[elkaso]

1 hour ago, pandrei said:

 I mean these two fields for your active sales channel:

 

 

A problem solved!
This configuration was correct, what was wrongly selected was the default channel in the rest of the channels.
thank you very much

 

 

 

[CHD-UK]

Thanks Andrei