jimdanforth Posted May 30, 2023 Posted May 30, 2023 pretty much what the subject shows. I had to enable an offline shipping module to test since UPS is still down, but I had an order that was denied and looked normal until we tried to capture the payment. Quote
jimdanforth Posted May 30, 2023 Author Posted May 30, 2023 and now the module is getting denied on all transactions again. Quote
jimdanforth Posted May 30, 2023 Author Posted May 30, 2023 (edited) @Ivan Holbi -update If I set it to "fields" on the paypal module Show PayPal button on Checkout, it fails. If I set it to "vertical" it will work correctly. But this is definately not my preference. Edited May 30, 2023 by jimdanforth Quote
Ivan Holbi Posted May 30, 2023 Posted May 30, 2023 1 hour ago, jimdanforth said: @Ivan Holbi -update If I set it to "fields" on the paypal module Show PayPal button on Checkout, it fails. If I set it to "vertical" it will work correctly. But this is definately not my preference. Hi Jim, We would recommend to switch from Authorize to Sale for the Transaction Method. Then please retest. If you still face any issue please provide us with more detailed description of this issue. Best regards, Ivan Quote
jimdanforth Posted May 30, 2023 Author Posted May 30, 2023 (edited) @Ivan HolbiI can test, but cannot run that way as some of our items are special order, and we cannot legally capture the sale until ready to ship. It also can cause errors for out os stock, since refunds do not return any fees, we lose that money. Edited May 30, 2023 by jimdanforth Quote
Ivan Holbi Posted May 31, 2023 Posted May 31, 2023 16 hours ago, jimdanforth said: @Ivan HolbiI can test, but cannot run that way as some of our items are special order, and we cannot legally capture the sale until ready to ship. It also can cause errors for out os stock, since refunds do not return any fees, we lose that money. Hi Jim, Understood. Then could you please provide us with more detailed description of this issue "If I set it to "fields" on the paypal module Show PayPal button on Checkout, it fails." for us to check it further? What exactly fails? What error message you face if any? Best regards, Ivan Quote
jimdanforth Posted May 31, 2023 Author Posted May 31, 2023 If the paypal module is set this way: It works. At checkout a paypal popup will allow customer to enter card information. Howeever when set this way: it will act normal after checkout: But the transaction would show as "denied", not declined. Both in paypal and backend.HOWEVER! I just did a test on another order, and it worked correctly, so maybe it was an error on paypals side. I didnt want to keep running my cards in concern the bank may see it as fraud and lock them as before. So for now...... It is working. UPS is the last hold up for me. Quote
jimdanforth Posted May 31, 2023 Author Posted May 31, 2023 OK. More data. It appears if their cardis declined, it will not let the customer know. THey get a "paid" invoice, but no email. Quote
Ivan Holbi Posted June 1, 2023 Posted June 1, 2023 14 hours ago, jimdanforth said: OK. More data. It appears if their cardis declined, it will not let the customer know. THey get a "paid" invoice, but no email. Hi Jim, Regarding the declined status please check it further with the PayPal support team since we guess it is connected with your PayPal account settings. Regarding the customer's notification we fixed this issue so hopefully it will be applied in the next osCommerce version. Best regards, Ivan Quote
jimdanforth Posted June 1, 2023 Author Posted June 1, 2023 Thanks. I do appreciate the work towards fixing the issues I keep finding. Quote
Ivan Holbi Posted June 1, 2023 Posted June 1, 2023 1 hour ago, jimdanforth said: Thanks. I do appreciate the work towards fixing the issues I keep finding. Hi Jim, You are welcome. I PM you with the further information regarding this issue. Best regards, Ivan Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.