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Rejected Email ??? rDNS maybe??


ehask

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I am having an issue with rejected email which I think is due to an rDNS. I lease servers to people and my server Hostnames are srv1,srv2, ect mydomain.com

One of my customers is using 2.2ms1 and

I am seeing rejected email because purchase emails are sent from [email protected]. The order confirmation gets rejected because srv2.mydomain.com doesnt exist?? I have an A record for it in BIND.

 

Is there anyway to set the the From: in the header so it doesnt get sent from [email protected]??

 

Eric

Rackspeed.net

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You would need to have both an A record and a PTR record with complementary values, ie. if srv1.yourdomain.com's A record points to 10.10.10.10 (which is only useful for local networks), you would need to have a PTR record for 10.10.10.10 that points to srv1.yourdomain.com. Also, you need to be sending the email from the 10.10.10.10 address (in case your server handles multiple IPs). Further, you need to have your bandwidth provider (or their bandwidth provider...) set up your nameservers as authoritative for your range of IPs.

 

In terms of changing your from information, my store emails come from the address set in Administration > Configuration > My Store > E-mail From. If setting that doesn't help you, then I suspect that your MTA (sendmail, exim, postfix, qmail, or whatever) is resetting it. The resolution for that is to change your MTA settings.

 

Hth,

Matt

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