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ftp cannot connect


sarahlyao

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i just bought an OS Commerce website that was already set up by someone else. i can get in the back door through the CPanel but cannot change things in File Manager that way.

 

i cannot connect using FTP. i was told to use the same username and password with the FTP as i do for the CPanel, but i keep getting 'login error' and then it asks for my login info again (this is both CuteFTP and WS_FTP). :(

 

is there a setting somewhere that i should be looking for that needs to be changed to allow me entry via FTP? :?

 

thanks for any assistance.

 

sarah

www.thewhitedragon.us

Complete metaphysical supplies

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just for additional info, the IT director at my friend's company also tried to get in and he could not either (so it's not just me learning how to use FTP).

 

sarah

www.thewhitedragon.us

Complete metaphysical supplies

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In your CPanel you should have a FTP manager, create a new user with full access and you should be ok

 

HTH

The_Bear

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