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Orders not understood PLEASE HELP ASAP!


freddyboy

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Order page:

http://www.theoctagonfighter.com/catalog/p...&products_id=62

 

Order in Admin:

1 x "We Don't Break Boards, We Break Bones"

- white: X-large

- black: X-large

 

Above is the page where the order originated from and how the order came through the Admin. This person ordered 1 shirt but what size? what color? I think I configured it wrong.

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I think that you need to have drop down boxes for both color and size. I think that what happened was that the person ordered an extra large shirt of one color and the cart listed it as XL of that color and medium of the other color. Then the customer went back and edited it to make it XL of both.

 

Hth,

Matt

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Couldn't you just have one option for size and one for colour. For example:

 

Option Colour with Values Black, White

Option Size with Values Large, Small, etc

 

That ought to avoid the problem all together

 

Cheers,

 

 

Mark

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equilla,

 

Could you please give me more detail to your suggestion? It sounds easy enough but I'm not getting it.

 

In product attributesin Admin: I have under product options (options name) all my different colors. Under Option Values I have a combination of Option Name & Option Value. Option Name being the colors and Option Value the sizes.

 

Moving down the page:

 

Then I select the product from the far left drop down, second dropdown (going right) is my Option Name (the colors), the third dropdown (going from left to right ) is Option Value (the sizes) and Value Price I leave alone. Does this sound like I'm configuring this right?

 

Your comments will be greatly appreciated.

 

Thanks,

Fred

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equilla,

 

Could you please give me more detail to your suggestion? It sounds easy enough but I'm not getting it.

 

In product attributes in Admin: I have under product options (options name) all my different colors. Under Option Values I have a combination of Option Name & Option Value. Option Name being the colors and Option Value the sizes.

 

Moving down the page:

 

Then I select the product from the far left drop down, second dropdown (going right) is my Option Name (the colors), the third dropdown (going from left to right ) is Option Value (the sizes) and Value Price I leave alone. Does this sound like I'm configuring this right?

 

Your comments will be greatly appreciated.

 

Thanks,

Fred

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No, you've not got it configured correctly.

 

Product Options is for the types of options available on your products, such as Color and Size - Not for the actual colors and sizes.

 

Product Values is where you would put the different values your options can take, such as black and white Color options, and medium and large Size options.

 

Then you would go to the bottom section, I forget the name of this section, where you select your product "We Break...Tshirt", then select the type of Option "Color" then finally the option value "Black". Of course you don't bother with the price field unless this particular option affects the price.

You would do this for each type of option value you want on your product.

 

So by the time you've got it all done, this Tshirt product needs to have one line for black Color, one line for white Color, one line for medium Size, one line for large Size, etc. Then on the product's add to cart screen you should have two dropdown boxes, one for Size with all the entered option values, and another for Color with the black and white option values.

 

Hope this helps. :D

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"Product Options is for the types of options available on your products, such as Color and Size - Not for the actual colors and sizes."

 

The above sentence no matter how many times I read it drives me nuts!

Will someone please try to explain it again for a bonehead like me.

 

Below is a link to a screenshot that I took of my confusion

http://www.theoctagonfighter.com/screenshot.gif

 

 

Thanks for all your patience.... :P

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This is how I understand the suggestion:

 

Option names (upper left table in screenshot) should be Color and Size. Option values (upper right table in screenshot) should be White, Black, Yellow, Red, Pink, Grey, Light Blue, and Blue (for Color) and XX-Large, X-Large, Large, Medium, and Small (for Size). Attributes would link a product to an option name and value. For example, the first two rows might say

ID  Product Name                              Option Name   Option Value   Value Price

1   "We Don't Break Boards, We Break Bones"   Color         Black          0.00

2   "We Don't Break Boards, We Break Bones"   Size          Large          0.00

This will give you a selection of colors and sizes. Note that if you have a size for any color that you will make available, that it will appear for all of them. In other words, if your color choices for a product are white and light blue and you offer a small in white, you must offer a small in light blue as well. If this works for you, ignore the rest of this post.

 

If you need to have different available sizes for different colors (e.g. white in small through XX-Large but black in just X-Large), it would get more complicated. In that case, you would have to specify color and size together.

 

You would have just one option name: ColorSize. There would be something like 40 option values (5 sizes for each of eight colors): White/XX-Large, White/X-Large, White/Large, White/Medium, White/Small, Black/XX-Large, ...., Light Blue/Medium, ...., Blue/Small (too many values to write out). Potentially, a product could have any or all of these as possible attributes. This is why the attribute copier was made, to allow for mass copying of these attributes to save manually entering hundreds.

 

Hth,

Matt

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Hi All,

 

sorry, went to bed on this one I'm afraid! But it looks like you've got the advice you need on this one. If you don't have the "different range of sizes available for each colour problem" then it should be relatively simple and you'll end up with something like this:

 

http://www.equilla.org.uk/shop/catalog/pro...&products_id=95

 

Only you'll have a size option instead of a wiring configuration one.

 

Good luck!

 

 

 

Mark

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I KNEW IT, I KNEW IT, I KNEW IT... I knew it would be something really simple.

 

 

Thank You all for your help. It works perfectly now. I will leave the screenshot link up for a while just so people like myself with the same problem can have a visual. Visuals are great for novices like me.

 

Thanks :D

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