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Error trying to customise theme


herbsandhelpers

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9 minutes ago, herbsandhelpers said:

I'm now being asked for a security key?

This is two-factor authentication for enhanced protection of your admin panel. Probably you turn it on during your last login. You should receive an email with the security code.

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11 minutes ago, herbsandhelpers said:

I'm afraid I've had no email with any key? Can I disable it via back end or something?

Go to your hosting Control Panel, open phpMyAdmin, select your database and run this SQL:

UPDATE admin SET admin_two_step_auth = 'disabled'

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11 minutes ago, herbsandhelpers said:

Also frontend just says 'Please contact us if you see this page'

Please email me the log files from here: lib/frontend/runtime/logs/*.log (or send a zip file after clicking the Download all logs button in Admin > Settings > Tools > Error log viewer)

 

Edited by pandrei
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Okay thanks again to the speedy and expert Andrei I now have a fully working front end. 

I can also now see and edit the theme correctly.

This is marvellous! Looking forward to updating my shop.

Thank you again to Andrei for quickly diagnosing the issues from the log files and providing upload files to fix these issues. 

Lorraine

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