herbsandhelpers Posted February 15 Share Posted February 15 See screenshot. I have copied the Watch theme and renamed it to try and work on it. I have successfully uploaded a logo but when I press Customise I get the error below with either Desktop or Mobile view. I can't go any further. Please help. Lorraine Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 15 Author Share Posted February 15 After updating some settings in Configuration I now get: please contact us if you see this page I don't know why or how to get out of it? Lorraine Quote Link to comment Share on other sites More sharing options...
osCommerce-Official Posted February 15 Share Posted February 15 @pandrei could you please help here? Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 15 Author Share Posted February 15 I get exactly the same error when I press the Server Info button under Tools also ... Lorraine Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 15 Author Share Posted February 15 I now can't log into admin ... not recognised Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 15 Author Share Posted February 15 Yep, I can’t log in anymore. See screenshot error. Lorraine Quote Link to comment Share on other sites More sharing options...
dkodin Posted February 15 Share Posted February 15 Can you provide log files? lib/backend/runtime/logs/* Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 Does any light shine from within? I can’t login or do anything anymore Lorraine Quote Link to comment Share on other sites More sharing options...
pandrei Posted February 16 Share Posted February 16 3 hours ago, herbsandhelpers said: Does any light shine from within? I can’t login or do anything anymore Lorraine Hi Lorraine! Please replace the file lib/backend/controllers/LoginController.php with the attached one. LoginController.php Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 Thank you, I'm now being asked for a security key? Lorraine Quote Link to comment Share on other sites More sharing options...
pandrei Posted February 16 Share Posted February 16 17 hours ago, osCommerce-Official said: @pandrei could you please help here? @osCommerce-Official I did not receive a notification about the above mention. Is it ok? Quote Link to comment Share on other sites More sharing options...
pandrei Posted February 16 Share Posted February 16 9 minutes ago, herbsandhelpers said: I'm now being asked for a security key? This is two-factor authentication for enhanced protection of your admin panel. Probably you turn it on during your last login. You should receive an email with the security code. Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 I'm afraid I've had no email with any key? Can I disable it via back end or something? Lorraine Quote Link to comment Share on other sites More sharing options...
pandrei Posted February 16 Share Posted February 16 11 minutes ago, herbsandhelpers said: I'm afraid I've had no email with any key? Can I disable it via back end or something? Go to your hosting Control Panel, open phpMyAdmin, select your database and run this SQL: UPDATE admin SET admin_two_step_auth = 'disabled' Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 Pheeeewww! You're a miracle! I'm back in again! However I still get the same error when I try to customise theme. Also frontend just says 'Please contact us if you see this page' Lorraine Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 This is the frontend now Quote Link to comment Share on other sites More sharing options...
pandrei Posted February 16 Share Posted February 16 (edited) 11 minutes ago, herbsandhelpers said: Also frontend just says 'Please contact us if you see this page' Please email me the log files from here: lib/frontend/runtime/logs/*.log (or send a zip file after clicking the Download all logs button in Admin > Settings > Tools > Error log viewer) Edited February 16 by pandrei Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 Thank you, All logs successfully downloaded and sent. Very grateful for your expert help again, Lorraine Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 16 Author Share Posted February 16 Thanks again to the wonderful Andrei! It seems the front end is now fixed and back working, something to do with the languages and hosted server settings. Replacement files have solved the issue. Just the theme now and we're cooking with gas. Lorraine Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted February 17 Author Share Posted February 17 Okay thanks again to the speedy and expert Andrei I now have a fully working front end. I can also now see and edit the theme correctly. This is marvellous! Looking forward to updating my shop. Thank you again to Andrei for quickly diagnosing the issues from the log files and providing upload files to fix these issues. Lorraine pandrei 1 Quote Link to comment Share on other sites More sharing options...
herbsandhelpers Posted March 6 Author Share Posted March 6 After fully installing 4.11 it seems all woes may be over, seems to work in a seamless way. My grateful thanks to Andrei and the team. Lorraine osCommerce-Official 1 Quote Link to comment Share on other sites More sharing options...
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